(Senior) Training Officer – Sales Excellence & AI-Enabled Learning [IANG welcome]

Ricacorp Properties Limited; Hong Kong; On-site; HKD 450,000 - 800,000; Full time

Job summary

Ricacorp Properties Limited invites a seasoned Training & Development professional to lead comprehensive programs for frontline sales teams, managers, and back-office staff in Hong Kong. The role centers on translating market insight and AI tools into measurable performance gains while balancing revenue results with high employee engagement.

You will design practical training across three frontiers: sales excellence, social media/digital marketing, and AI-enabled learning transformations for

Qualifications

• 3+ years in training / L&D, with a proven record of training sales audiences.

Responsibilities

• Design and deliver end-to-end sales training aligned to HK property market cycles.
• Develop leadership modules for Sales Managers to drive performance and retention.

Skills

Training & L&D

Social media training

AI productivity tools

Facilitation / public speaking

Cantonese & English

MS Office

Education

Degree or Higher Diploma

Tools

MS Office

Job description

Position Overview

Join the team that develops 2,000+ frontline agents, 200+ team managers and 100+ back-office colleagues at one of Hong Kong’s leading property agencies. You will own three fronts: sales and leadership excellence, social media and digital marketing capability, and the AI-enabled transformation of training across frontline and back office. This is a hands-on, high-visibility role for someone who turns market insight and new AI tools into measurable performance gains, balancing revenue results with employee engagement.

Key Responsibilities

• Sales Excellence & Leadership Training

  Design and deliver end-to-end sales training - prospecting, negotiation, closing, tailored to HK property market cycles.

  Design and deliver leadership development modules for Sales Managers, driving team performance and retention.

• Social Media & Digital Marketing

  Deliver practical training on personal branding, content planning, short-video creation, lead generation and online customer engagement.

  Coach agents and managers to build and run self-media for Hong Kong and Mainland China audiences, adapting content, channels and tone to each market.

• AI-Enabled Training & Digital Transformation

  Frontline: Design AI-powered sales practices – AI role-play and sparring, listing and marketing material generation, data analytics and activity-management assistants – to shorten new-agent ramp-up and raise service quality.

  Back Office: Deliver AI-literacy programmes – prompt engineering, workflow automation, AI-assisted document and process handling, to lift efficiency and cut manual workload.

  Partner with internal and external parties to pilot, evaluate and scale AI tools, turning each pilot into simple SOPs and quick-reference guides.

• Learning Impact & Programme Management

  Measure impact beyond attendance – tool adoption, behaviour change and business KPIs (e.g. listings, viewings, conversion).

  Manage the training calendar, materials and digital learning content end to end.

What Success Looks Like in Year One

A refreshed sales and leadership curriculum running across the frontline, with visible uplift in frontline KPIs.

Agents using AI tools in their daily sales work – not only during training.

Back-office teams saving measurable time through AI-assisted workflows.

Qualifications & Requirements

Must-have

• 3+ years in training / L&D, with a proven record of training sales audiences.
• Demonstrated experience teaching social media / digital marketing (including HK and Mainland China self-media) and soft skills to a sales audience.
• Hands-on user of AI productivity tools, able to demo real use cases, not just theory.
• Confident, persuasive facilitator who can command a fast-paced, results-driven sales room.
• Fluent spoken Cantonese and written Traditional Chinese; working English.
• Degree or Higher Diploma in a relevant discipline; proficient in MS Office.
• People-first mindset with strong execution discipline; resilient and effective under pressure.

Advantageous

• Property sales experience.
• Putonghua proficiency.
• Instructional design, coaching or facilitation certification.

Selection Process

Shortlisted candidates will deliver a 10-minute presentation on practical AI use for frontline property agents.

Note: candidates with less experience may be considered for the Training Officer position.