Senior Trade Solutions Implementation Lead

Hang Seng Bank; Hong Kong; On-site; HKD 800,000 - 1,100,000; Full time

Job summary

Hang Seng Bank in Hong Kong is seeking a Client Implementation Manager within Global Trade Solutions to oversee end-to-end onboarding for new-to-bank clients and coordinate complex implementations of trade solutions, ensuring seamless delivery. You will interact with clients during negotiations, tailor proposals, and deliver compliant, high-quality services while maintaining KYC and risk guidelines.

Fluency in English and Chinese, with Putonghua an advantage, is preferred.

Qualifications

• University degree in Business Administration, Finance or related subject.
• Experience in project, proposition management or commercial lending, preferably in trade finance.
• Knowledge of technologies used in the corporate digital sector.
• Detail-oriented, able to work independently and under pressure.
• Strong interpersonal, communication, negotiation and analytical abilities.
• Proficient in English and Chinese; Putonghua an advantage.
• HKIB certifications such as Enhanced Competency Framework (ECF) or Certified Banker (CB) would be an advantage.

Responsibilities

• Manage end-to-end client implementation progress and provide positive and professional onboarding experience for new to bank or new to trade clients.
• Interact with client in negotiations, pitches and post-sales activities which involves complex implementation and integration approaches.
• Provide expert technical and subject matter expertise for the implement of complex Trade Solutions and execution of a high-quality services to clients to meet evolving client requirements and expectations.
• Ensure GTS product offerings meet customer needs and expectation and drive the commercialization of trade finance propositions.
• Ensure Credit/Risk recommendations, KYC (Know Your Customer) Procedures and other Procedures Guidelines/Manuals are implemented and adhered to.

Skills

Project management

Commercial lending

Trade finance knowledge

Communication skills

Analytical abilities

Negotiation

Attention to detail

Ownership mindset

Education

Bachelor's degree in Business/Finance

Job description

Hang Seng Bank in Hong Kong is seeking a Client Implementation Manager within Global Trade Solutions to oversee end-to-end onboarding for new-to-bank clients and coordinate complex implementations of trade solutions, ensuring seamless delivery. You will interact with clients during negotiations, tailor proposals, and deliver compliant, high-quality services while maintaining KYC and risk guidelines.

Fluency in English and Chinese, with Putonghua an advantage, is preferred.