SENIOR SALES ASSOCIATE

HK03 Richemont Asia Pacific Ltd; Hong Kong; In loco; HKD 180.000 - 260.000; Tempo pieno

Descrizione del lavoro

Alfred Dunhill in Hong Kong is seeking professionals to develop and implement customer contact plans that communicate product launches and engage potential buyers. The role involves acting as the first contact for queries, resolving issues, and building new customer relationships through targeted campaigns.

You will identify prospects via referrals and trade shows, tailor product recommendations, and maintain CRM data to support retention and business development within Richemont's prestigious

Competenze

• Develop and implement a customer contact plan to communicate product launches and engage potential customers.
• Act as first point of contact for customer queries and complaints and resolve them.
• Identify potential customers via referrals, trade shows and conferences.
• Identify products or services to meet customer needs and propose quantities/configurations.
• Enter and track customer interactions in the CRM system for retention and business development.

Mansioni

• Develop and implement a customer contact plan to communicate product launches and engage potential customers.
• Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others.
• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and at trade shows.

Descrizione del lavoro

Relevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.

• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
• Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.
• Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.