Senior Luxury Sales & Client Relations

HK03 Richemont Asia Pacific Ltd; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

Alfred Dunhill in Hong Kong is seeking professionals to develop and implement customer contact plans that communicate product launches and engage potential buyers. The role involves acting as the first contact for queries, resolving issues, and building new customer relationships through targeted campaigns.

You will identify prospects via referrals and trade shows, tailor product recommendations, and maintain CRM data to support retention and business development within Richemont's prestigious

Qualifications

• Develop and implement a customer contact plan to communicate product launches and engage potential customers.
• Act as first point of contact for customer queries and complaints and resolve them.
• Identify potential customers via referrals, trade shows and conferences.
• Identify products or services to meet customer needs and propose quantities/configurations.
• Enter and track customer interactions in the CRM system for retention and business development.

Responsibilities

• Develop and implement a customer contact plan to communicate product launches and engage potential customers.
• Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others.
• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and at trade shows.

Job description

Alfred Dunhill in Hong Kong is seeking professionals to develop and implement customer contact plans that communicate product launches and engage potential buyers. The role involves acting as the first contact for queries, resolving issues, and building new customer relationships through targeted campaigns.

You will identify prospects via referrals and trade shows, tailor product recommendations, and maintain CRM data to support retention and business development within Richemont's prestigious