Senior Project Manager

Ambition; Hong Kong; Presencial; HKD 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Ambition in Hong Kong is seeking aSenior Project Manager / Delivery Manager to drive end-to-end delivery of conversational AI initiatives, including Voicebot and Chatbot solutions. You will partner with business stakeholders, technology teams and external vendors to deliver customer-facing AI capabilities that improve service experience and digital engagement.

Responsibilities include leading projects through requirements, design, development, testing, deployment and post-launch support;

Formación

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business or a related discipline.
• 4-7 years of experience in project management, IT delivery, program management, or digital transformation initiatives within the Financial Services industry.
• Certifications such as PMP, PRINCE2, Agile or Scrum Master are highly preferred.
• Hands-on experience delivering customer-facing technology solutions, including Conversational AI, Voicebot, Chatbot, Contact Centre, Customer Service platforms, or system integration projects.

Responsabilidades

• Lead the delivery of AI projects from requirements gathering, solution design, development, testing, deployment, and post-launch support.
• Manage project scope, timeline, budget, risks, dependencies, and stakeholder communications.
• Deliver Voicebot and Chatbot solutions, including intent recognition, conversational flows, knowledge-base integration, and agent handover capabilities.
• Work with business users to define use cases, customer journeys, and success metrics for AI initiatives.
• Coordinate UAT, production readiness activities, and go-live deployment.
• Collaborate with technical teams on system integrations across CRM, digital channels, contact center platforms, APIs, and backend systems.
• Ensure compliance with SDLC, security, privacy, and governance standards throughout project delivery.
• Manage vendors and external partners, ensuring quality deliverables and timely execution.
• Drive operational readiness including training, documentation, process enhancements, and user adoption activities.
• Prepare project status updates and present progress, risks, and recommendations to key stakeholders.

Conocimientos

Stakeholder management

Vendor management

Communication

Analytical thinking

Ownership

Prioritization

Educación

Bachelor's degree in Computer Science, Information Technology, Engineering, Business

Herramientas

PMP

PRINCE2

Agile

Scrum Master

Descripción del empleo

We are seeking an experienced Senior Project Manager / Delivery Manager to drive the end-to-end delivery of conversational AI initiatives, including Voicebot and Chatbot solutions. The role will partner closely with business stakeholders, technology teams, and external vendors to deliver customer-facing AI capabilities that improve service experience, operational efficiency, and digital engagement.

Key Responsibilities

• Lead the delivery of AI projects from requirements gathering, solution design, development, testing, deployment, and post-launch support.
• Manage project scope, timeline, budget, risks, dependencies, and stakeholder communications.
• Deliver Voicebot and Chatbot solutions, including intent recognition, conversational flows, knowledge-base integration, and agent handover capabilities.
• Work with business users to define use cases, customer journeys, and success metrics for AI initiatives.
• Coordinate UAT, production readiness activities, and go-live deployment.
• Collaborate with technical teams on system integrations across CRM, digital channels, contact center platforms, APIs, and backend systems.
• Ensure compliance with SDLC, security, privacy, and governance standards throughout project delivery.
• Manage vendors and external partners, ensuring quality deliverables and timely execution.
• Drive operational readiness including training, documentation, process enhancements, and user adoption activities.
• Prepare project status updates and present progress, risks, and recommendations to key stakeholders.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline.
• 4-7 years of experience in project management, IT delivery, program management, or digital transformation initiatives within the Financial Services industry.
• Financial Services industry experience is mandatory.
• Hands-on experience delivering customer-facing technology solutions, including Conversational AI, Voicebot, Chatbot, Contact Centre, Customer Service platforms, or system integration projects.
• Experience managing end-to-end project delivery across business and technology stakeholders.
• PMP, PRINCE2, Agile, Scrum Master, or other recognized project management certifications are highly preferred.

Preferred Skills

• Familiarity with omnichannel customer journeys, contact centre operations, and digital servicing platforms.
• Good understanding of APIs, cloud platforms, system integration, security, privacy, and production support considerations.
• Strong stakeholder management, vendor management, communication, and influencing skills.
• Fluent Cantonese and English communication skills preferred.
• Self-motivated with strong ownership, analytical thinking, and the ability to manage multiple priorities in a fast-paced delivery environment.