Senior Product Director, AI & Agent

OKB Technology Company Limited; Hong Kong; On-site; HKD 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Competitive package

Education subsidy or L&D

Team building events

Wellness & meals

Healthcare for employees & dependants

Job summary

OKX is seeking a Senior Director of Product, AI & Agent (Chatbot) to own the full AI product agenda across consumer experience and internal systems. You will shape the vision for a crypto-native AI assistant and orchestration layers that scale globally.

This leadership role requires deep LLM, multi-agent architectures, and a track record shipping regulated AI products. You will partner with executives, bilingual in English and Mandarin, and drive trust, safety, and auditable outputs.

Qualifications

• 12+ years in product & tech, with leadership in scale
• Experience shipping conversational AI or agentic AI products
• Deep familiarity with LLM product architecture and safety design
• Experience in regulated environments with auditability requirements
• Experience articulating product strategy to executives and stakeholders

Responsibilities

• Lead the strategy and execution of OKX's AI & Chatbot product roadmap.
• Own internal agentic AI initiatives across compliance, risk, fraud, and operations.
• Oversee shared AI platform design including orchestration, evaluation, safety architecture.

Skills

AI product leadership

Conversational AI strategy

Multi-agent systems

Regulated environments

Executive stakeholder mgmt

Education

Graduate degree in technical field

Tools

LLM architecture

RAG workflows

Tool integration

Job description

AI is not a feature at OKX. It is the next fundamental layer of how we serve users, operate at scale, and maintain trust in a regulated, global market.

We are hiring a Senior Directort of Product, AI & Agent (Chatbot) to own OKX's full AI product agenda — outward, through a crypto-native AI assistant that transforms how users experience our platform; and inward, through agentic systems that make our operations intelligent, auditable, and scalable. This is a single role with a unified mandate: building the AI layer that defines OKX's next decade.

About the Opportunity

AI is not a feature at OKX. It is the next fundamental layer of how we serve users, operate at scale, and maintain trust in a regulated, global market.

We are hiring a Senior Directort of Product, AI & Agent (Chatbot) to own OKX's full AI product agenda — outward, through a crypto-native AI assistant that transforms how users experience our platform; and inward, through agentic systems that make our operations intelligent, auditable, and scalable. This is a single role with a unified mandate: building the AI layer that defines OKX's next decade.

What You’ll Be Doing

User-Facing AI Lead the strategy and execution of OKX's conversational AI assistant — an experience that lets users onboard, trade, stay informed, and get support through natural language. You will define what this product is, how it earns user trust, and how it deepens over time.

Operational AI & Agent Systems Own the agentic AI roadmap for OKX's internal functions — compliance, risk, fraud, and operations. You will identify the highest-leverage workflows, lead their systematic transformation into agent-driven systems, and ensure every output is traceable and regulatorily defensible.

AI Platform Own the product design of shared infrastructure that powers both mandates — orchestration, evaluation, safety architecture, and the governance layer that makes AI products configurable and auditable across all markets.

What We Look For In You

• 12+ years in product & tech, with 5+ years in a senior leadership role owning technically complex products at scale
• Proven track record shipping conversational AI or agentic AI products — as the owner, not a contributor
• Deep familiarity with LLM product architecture: multi-agent systems, RAG, tool use, evaluation, and safety design
• Experience operating in regulated environments where auditability and explainability are hard requirements
• Strong consumer product instinct alongside operational product rigor
• Fluency in financial markets and what it takes to earn user and institutional trust
• Executive-level communication in English and Mandarin

Nice-To-Haves

• Background in crypto, fintech, or financial services at global scale
• Graduate degree in a technical field
• Experience with successful Conversational AI or Agentic AI products

Why this role

OKX operates at a scale where the gap between what AI can do and what we have built is still enormous. This role exists to close that gap — on both sides of the platform, simultaneously. If that is the kind of problem you want to own, we want to talk.

Perks & Benefits

• Competitive total compensation package
• L&D programs and education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

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