Senior Product Director, AI & Agent (Chatbot)

OKX; Hong Kong; On-site; HKD 1,200,000 - 2,100,000; Full time

Benefits offered by this job

L&D programs and education subsidy

Wellness and meal allowances

Comprehensive healthcare schemes

Job summary

OKX in Hong Kong is seeking a Senior Product Director, AI & Agent (Chatbot) to own the full AI product agenda—outward-facing crypto-native assistant and inward agentic systems for operations.

The role requires 12+ years in product and tech with 5+ years in senior leadership, and a track record shipping conversational AI. You will influence architecture, governance, and regulatory defensibility across markets.

Qualifications

• 12+ years in product and tech, with 5+ years in a senior leadership role owning technically complex products at scale.
• Proven track record shipping conversational AI or agentic AI products as the owner, not a contributor.
• Deep familiarity with LLM product architecture: multi-agent systems, RAG, tool use, evaluation, and safety design.
• Experience operating in regulated environments where auditability and explainability are hard requirements.
• Executive-level communication in English and Mandarin.

Responsibilities

• Lead the strategy and execution of OKX's conversational AI assistant for user onboarding, trading, information, and support with natural language.
• Own the agentic AI roadmap for internal functions—compliance, risk, fraud, and operations—ensuring traceability and regulatory defensibility.
• Design the shared AI platform infrastructure including orchestration, evaluation, safety architecture, and governance.

Skills

Senior leadership

Product strategy

Conversational AI

LLM architecture

Regulated environments

Job description

Senior Product Director, AI & Agent (Chatbot)

Hong Kong, Hong Kong SAR

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

AI is not a feature at OKX. It is the next fundamental layer of how we serve users, operate at scale, and maintain trust in a regulated, global market.

We are hiring a Senior Directort of Product, AI & Agent (Chatbot) to own OKX's full AI product agenda — outward, through a crypto-native AI assistant that transforms how users experience our platform; and inward, through agentic systems that make our operations intelligent, auditable, and scalable. This is a single role with a unified mandate: building the AI layer that defines OKX's next decade.

What You’ll Be Doing

User-Facing AI Lead the strategy and execution of OKX's conversational AI assistant — an experience that lets users onboard, trade, stay informed, and get support through natural language. You will define what this product is, how it earns user trust, and how it deepens over time.

Operational AI & Agent Systems Own the agentic AI roadmap for OKX's internal functions — compliance, risk, fraud, and operations. You will identify the highest-leverage workflows, lead their systematic transformation into agent-driven systems, and ensure every output is traceable and regulatorily defensible.

AI Platform Own the product design of shared infrastructure that powers both mandates — orchestration, evaluation, safety architecture, and the governance layer that makes AI products configurable and auditable across all markets.

What We Look For In You

12+ years in product & tech, with 5+ years in a senior leadership role owning technically complex products at scale

Proven track record shipping conversational AI or agentic AI products — as the owner, not a contributor

Deep familiarity with LLM product architecture: multi-agent systems, RAG, tool use, evaluation, and safety design

Experience operating in regulated environments where auditability and explainability are hard requirements

Strong consumer product instinct alongside operational product rigor

Fluency in financial markets and what it takes to earn user and institutional trust

Executive-level communication in English and Mandarin

Nice-To-Haves

Background in crypto, fintech, or financial services at global scale

Experience with successful Conversational AI or Agentic AI products

Why this role

OKX operates at a scale where the gap between what AI can do and what we have built is still enormous. This role exists to close that gap — on both sides of the platform, simultaneously. If that is the kind of problem you want to own, we want to talk.

• L&D programs and education subsidy for employees' growth and development

Various team building programs and company events

• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

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