Senior Policy Operations Specialist – Life Insurance

Randstad Hong Kong Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Randstad Hong Kong Limited is seeking a Policy Services Officer to join our life operations team. You will handle end-to-end policy administration and servicing tasks, ensuring accuracy and compliance with SOPs and SLAs.

Proficiency in English and Chinese is preferred to liaise with clients and internal stakeholders. Your role involves product implementation support, user training, and contributing to process improvements across the policy lifecycle.

Qualifications

• Minimum of 1 year of experience in life policy services with strong familiarity across the policy lifecycle.

Responsibilities

• Manage policy administration and servicing requests, including alterations, ownership/beneficiary changes, fund transactions, and surrenders.
• Deliver accurate servicing and ensure processing meets SOPs and SLAs.
• Maintain alignment with contract provisions and regulatory standards across tasks.
• Participate in product implementation and testing to meet business requirements.
• Under supervision, execute end-to-end system enhancements, deliver training, review post-implementation results.
• Draft and update SOPs, manuals, and forms as instructed.
• Support ad hoc tasks and strategic projects as directed by management.

Skills

Policy Services

Life Operations

Policy Servicing

System Enhancement

Project Management

UAT

Life Insurance

Education

Bachelor Degree

Job description

Randstad Hong Kong Limited is seeking a Policy Services Officer to join our life operations team. You will handle end-to-end policy administration and servicing tasks, ensuring accuracy and compliance with SOPs and SLAs.

Proficiency in English and Chinese is preferred to liaise with clients and internal stakeholders. Your role involves product implementation support, user training, and contributing to process improvements across the policy lifecycle.