(Senior) Marketing Manager, Customer Care (Insurance)

Hong Kong Job Consulting; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Hong Kong Job Consulting seeks a Senior Marketing Manager, Customer Care (Insurance) to lead the e-marketing centre and drive growth in insurance services. You will balance strategic planning with hands-on execution, guiding the team to hit sales targets and deliver superior customer experiences.

The role requires rich insurance experience, strong marketing sense, and ability to manage stakeholder relationships while complying with regulatory requirements.

Qualifications

• University graduate in any discipline.
• Rich insurance experience, preferably in General Insurance.
• IIQE Paper 1 & 2 passed.

Responsibilities

• Contribute to strategic and tactical planning to grow business and hit sales targets.
• Demonstrate advanced e-sales/service techniques to team and conduct market research.
• Drive implementation of business strategies for differentiated service to customers.
• Analyze customer service information and identify resolutions to improve service.
• Develop and maintain constructive relationships with key stakeholders.
• Ensure procedures comply with company and regulatory requirements.
• Develop and measure KPIs to improve business activities.
• Foster coaching and development of employees.

Skills

Marketing sense

E-business knowledge

Leadership / people management

Business development

Education

University degree

Tools

Call Centre systems

Job description

(Senior) Marketing Manager, Customer Care (Insurance)

Job Openings (Senior) Marketing Manager, Customer Care (Insurance)

About the job (Senior) Marketing Manager, Customer Care (Insurance)

A fast-moving local Insurance Group is looking for a high-calibre Manager to drive business of e-marketing Centre.

Responsibilities:

• Contribute to both the strategic and tactical planning of the business to achieve business growth and hit sales targets
• Demonstrate advanced e-sales/service techniques to team, conduct market research and customer analysis to identify sales opportunities
• Drive the implementation of business strategies to deliver a differentiated level service to customers
• Analyze customer service-related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges and to identify opportunities to improve customer service
• Develop and maintain constructive and cooperative working relationships with key stakeholders
• Ensure operation procedures are in compliance with the company and regulatory requirements
• Develop and measure key performance indicators to determine and improve the effectiveness of all business activities
• Develop and drive a culture that supports coaching, developing and motivating employees to perform to their highest standards

Requirements:

• University Graduate in any disciplines
• Rich insurance experience, preferably in General Insurance
• Pass in the Insurance Intermediaries Qualifying Examination (IIQE paper 1 & 2)
• Excellent E-business knowledge & experience in Call Centre an advantage
• Good marketing senses and aggressive in business development
• Knowledge in wide range of personal lines General Insurance products.
• Good management skills with over 10 people for over 2 years
• Able to work under pressure and deal with difficult situations in a friendly manner