Digital Marketing Manager, Customer Care (Life Insurance)

Hong Kong Job Consulting; Hong Kong; Presencial; HKD 420.000 - 560.000; Jornada completa

Descripción de la vacante

Digital Marketing Manager, Customer Care (Life Insurance) role in a local Insurance Group seeks a high-calibre manager to drive digital business for Life Insurance. Responsibilities include planning, e-sales techniques, and strategic implementation to deliver superior customer service and growth.

The candidate should have university-level education, strong insurance experience, IIQE qualification, leadership, and a proactive approach to development and market analysis.

Formación

• University graduate in any discipline.
• Rich insurance experience, preferably in Life Insurance.
• Pass in IIQE papers 1 and 3.
• Excellent E-business knowledge and call centre experience is a plus.
• Strong marketing sense and drive for business development.
• Knowledge of personal lines General Insurance products.
• Strong leadership and management skills.
• Able to work under pressure and handle difficult situations.

Responsabilidades

• Contribute to strategic and tactical planning to achieve growth and hit sales targets.
• Demonstrate advanced e-sales/service techniques to identify sales opportunities.
• Drive the implementation of business strategies to deliver a differentiated level of service.
• Analyze customer service information to resolve challenges and identify improvements.
• Develop and maintain relationships with key stakeholders.
• Ensure procedures comply with company and regulatory requirements.
• Develop and measure KPIs to improve business activities.
• Foster coaching and motivating employees to reach high standards.

Conocimientos

E-business knowledge

Call centre experience

Marketing sense

Leadership

Relationship building

Educación

University degree

Descripción del empleo

Digital Marketing Manager, Customer Care (Life Insurance)

Job Openings Digital Marketing Manager, Customer Care (Life Insurance)

About the job Digital Marketing Manager, Customer Care (Life Insurance)

A fast-moving local Insurance Group is looking for a high-calibre Manager to drive digital business of Life Insurance Department.

Responsibilities:

• Contribute to both the strategic and tactical planning of the business to achieve business growth and hit sales targets
• Demonstrate advanced e-sales/service techniques to team, conduct market research and customer analysis to identify sales opportunities
• Drive the implementation of business strategies to deliver a differentiated level service to customers
• Analyze customer service-related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges and to identify opportunities to improve customer service
• Develop and maintain constructive and cooperative working relationships with key stakeholders
• Ensure operation procedures are in compliance with the company and regulatory requirements
• Develop and measure key performance indicators to determine and improve the effectiveness of all business activities
• Develop and drive a culture that supports coaching, developing and motivating employees to perform to their highest standards

Requirements:

• University Graduate in any disciplines
• Rich insurance experience, preferably in Life Insurance Business
• Pass in the Insurance Intermediaries Qualifying Examination (IIQE paper 1 & 3)
• Excellent E-business knowledge & experience in Call Centre an advantage
• Good marketing senses and aggressive in business development
• Knowledge in wide range of personal lines General Insurance products.
• Good leadership & management skills
• Able to work under pressure and deal with difficult situations in a friendly manner
• Candidates with more experience can be considered as Senior Manager Level