Senior Manager, Transfer Agency

Theapexgroup; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

The Apex Group is seeking an experienced Senior Manager to lead Transfer Agency operations in Hong Kong and support regional service delivery across Hong Kong and Shanghai. You will ensure operational excellence, manage client relationships, and guide the team on AML/KYC, FATCA/CRS, and regulatory matters.

The role requires deep knowledge of fund administration, investor onboarding, and complex regulatory environments.

Qualifications

• Extensive experience in Transfer Agency operations across multiple jurisdictions.
• Strong knowledge of AML/KYC, FATCA/CRS requirements.
• Proven leadership and team development capabilities.

Responsibilities

• Oversee day-to-day Transfer Agency operations for HK and regional clients.
• Maintain strong client relationships and lead service reviews.
• Provide guidance on AML/KYC and regulatory obligations.
• Drive process improvements and risk management across the team.

Skills

Transfer Agency

Client Relationship Management

AML/KYC

FATCA/CRS

Regulatory Compliance

Leadership

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions provider.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

Senior Manager, Transfer Agency

Location: Hong Kong

Position Summary

We are seeking an experienced Senior Manager to lead and oversee Transfer Agency operations in Hong Kong while supporting regional service delivery across Hong Kong and Shanghai. This role is responsible for ensuring operational excellence, maintaining strong client relationships, managing risk and regulatory compliance matters, and providing leadership and technical guidance to the Transfer Agency team. The successful candidate will possess extensive experience in Transfer Agency operations, investor onboarding, AML/KYC, FATCA/CRS compliance, and fund administration for a broad range of fund structures, including Hong Kong OFCs, LPFs, Cayman open-ended funds, and Cayman private funds. This is a key leadership role responsible for maintaining service quality, supporting business growth, managing client relationships, and developing team capabilities across the region.

Key Responsibilities

Transfer Agency Operations

• Oversee day-to-day Transfer Agency operations for Hong Kong and assigned regional clients.
• Ensure timely and accurate processing of subscriptions, redemptions, transfers, conversions, distributions and capital activity.
• Review and approve complex investor transactions and exception items.
• Manage operational risks and ensure adherence to internal controls and procedures.
• Act as escalation point for operational issues and client enquiries.
• Drive operational efficiency, process enhancements and service quality improvements.

Client Relationship Management

• Serve as primary relationship manager for key fund manager and institutional clients.
• Lead operational service review meetings and client discussions.
• Manage client escalations and deliver effective solutions in a timely manner.
• Support business development initiatives and participate in new client onboarding.
• Build and maintain strong relationships with clients, auditors, legal counsel, investment managers and other stakeholders.

AML / KYC Leadership

• Provide technical oversight on investor onboarding and ongoing due diligence reviews.
• Review and assess complex ownership structures, trust arrangements, fund-of-fund investors and institutional investors.
• Ensure compliance with Cayman Islands, Hong Kong and applicable AML/CFT requirements.
• Support periodic reviews, remediation projects and regulatory inspections.
• Work closely with Compliance, AMLCO and clients to resolve KYC deficiencies and risk-related matters.
• Provide guidance on source of wealth and source of funds assessments.

FATCA / CRS Expertise

• Act as subject matter expert on FATCA and CRS requirements.
• Review investor tax classifications and self-certifications.
• Support FATCA and CRS reporting obligations for Cayman and Hong Kong fund structures.
• Advise clients and internal teams on reporting requirements, regulatory changes and industry best practices.
• Support implementation of Cayman CRS 2.0 and other regulatory initiatives.
• Assist with regulatory enquiries, reporting reviews and remediation exercises.

Fund Structure Expertise

• Hong Kong Open-ended Fund Companies (OFCs)
• Hong Kong Limited Partnership Funds (LPFs)
• Cayman Islands open-ended mutual funds
• Cayman Islands private funds / closed-ended funds

Leadership & People Management

• Lead, coach and develop Transfer Agency staff in Hong Kong and Shanghai.
• Build technical expertise across the team and maintain high service standards.
• Conduct performance reviews and support career development planning.
• Promote collaboration across regional and global teams.
• Develop succession planning and strengthen SME coverage across key operational areas.

Projects & Change Management

• Lead strategic projects, client migrations and onboarding initiatives.
• Support regulatory change implementation and remediation programmes.
• Partner with technology and operations teams to improve systems and workflows.
• Participate in operational risk reviews and governance initiatives.