Senior Manager - Market Services, Client Services

Macquarie Bank Limited; Hong Kong; Hybrid; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

Wellbeing leave day

Parental leave

Volunteer leave

Hybrid work

Learning & development

Job summary

Macquarie Bank Limited in Hong Kong’s Market Services division provides essential cross-functional support to Equity Trading and Derivatives, acting as the central lead for end-to-end client issue resolution. You will collaborate with Sales, Trading, Technology and Product teams to identify client needs and drive platform enhancements.

The role focuses on root-cause analysis, sustainable solutions, and risk mitigation, with involvement in global/local projects.

Qualifications

• Extensive experience in prime brokerage or synthetic products middle office roles.
• Client facing/front office expertise is an advantage.

Responsibilities

• Provide operational support to Equity Trading and Derivatives.
• Lead end-to-end resolution of client issues across Sales, Trading, and Technology.
• Drive cross-functional engagement to identify root causes and implement sustainable solutions.
• Oversee post-trade allocation and trade exceptions for Synthetic clients.
• Participate in global/local projects to improve client experience and mitigate operational risk.

Skills

Prime brokerage

Synthetic products

Client facing

Job description

Join our Market Services division within Macquarie's Corporate Operations Group, which provides independent specialist verification, confirmation, booking and settlement facilities for a variety of products and currencies for many of Macquarie's businesses globally. The division provides a key segregated control function for wholesale businesses built on strong operational risk management and a control culture that is consistent and resilient. Our main purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

Sitting on the trading floor, you will provide operational support to the Equity Trading and Derivatives business who trade a wide range of listed and unlisted equity-based products across Australia, Asia, EMEA and the US. In collaboration with our Sales, Trading, Business Managers and Technology teams, you will act as the central lead and coordinator for the end-to-end resolution of client issues and address various client-related matters.

You will drive cross-functional engagement across stakeholders to identify root causes, implement sustainable solutions and ensure timely communication with clients. You will ensure prompt and appropriate escalation of issues that impact clients, oversee post-trade allocation and trade exceptions for Synthetic clients, You will work closely with Sales, Trading, Technology and Product teams to identify client needs, drive product and platform enhancements, and support the delivery of new capabilities that improve client experience and business outcomes.

In addition, you will participate in global and local projects/initiatives aimed at continuously improving and enhancing client experience, achieving efficiency and mitigating operational risk.

What you offer

• Extensive experience in prime brokerage or synthetic products middle office roles
• Client facing/front office expertise is an advantage.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day and 5 additional paid Flexi-Leave days per year
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 2 days of paid volunteer leave and donation matching
• Option to purchase additional annual leave
• Benefits and initiatives to support your physical, mental, and financial wellbeing including comprehensive medical and life insurance cover and additional flexible wellbeing credits and access to the Rental Reimbursement Program
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Corporate Operations Group

In our Corporate Operations Group, you will work at the heart of Macquarie to deliver for our people, businesses, and their customers. We’re a global, collaborative team with deep expertise in technology, data, digital, market services, corporate real estate, business resilience, procurement and global security.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.