Senior Manager / Manager, Product Management

Sun Life Financial; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Sun Life Financial in Hong Kong seeks an experienced project management professional to establish and lead the Product Day 2 Governance Framework across the organization. You will manage the end-to-end lifecycle of Day 2 items, ensuring prioritization, resource allocation and cross-functional execution.

The role requires a Bachelor's degree in a related field, 8+ years of PM/Day 2 experience, professional certifications and strong English/Chinese communication alongside advanced Excel skills.

Qualifications

• Bachelor's degree in Business Administration, PM, IS or related field.
• 8+ years of experience in Product Day 2 Management, PM, Process Improvement or related disciplines.
• Professional certifications such as PMP, PRINCE2, Agile, Lean Six Sigma or equivalent.
• Strong project planning, execution and dependency management capabilities.
• Experience managing large backlogs and complex initiative portfolios.
• Excellent written and spoken English and Chinese.

Responsibilities

• Own and manage the Product Day 2 Governance Framework and operating model.
• Establish governance standards, prioritization methodologies and monitoring mechanisms.
• Maintain the centralized Day 2 portfolio and ensure governance of initiatives.
• Establish a risk-based prioritization framework balancing impact, regulation and benefits.
• Monitor portfolio health, delivery capacity, backlog aging and progress.
• Produce portfolio dashboards and executive reports for management.
• Coordinate and oversee Day 2 initiatives from concept through closure.
• Coordinate with PIC and present project status updates in regular meetings.

Skills

Project management

Stakeholder management

Governance

Risk management

Advanced Excel

English proficiency

Chinese proficiency

Education

Bachelor's degree in Business Administration, Project Management, Information Systems or related discipline

Tools

Microsoft Office

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description: Job Purpose We are seeking an experienced and highly organized project management professional to establish, lead and continuously enhance the Product Day 2 Governance Framework across the organization. This role is responsible for managing the end-to-end lifecycle of Product Day 2 items, including enhancement requests, regulatory changes, operational improvements, customer experience enhancements, risk remediation actions, system optimizations, audit findings and post-launch product improvements. The successful candidate will act as the central governance and delivery lead for all Product Day 2 initiatives, ensuring effective prioritization, resource allocation, dependency management and execution oversight across multiple business and support functions. This is a highly visible role requiring strong governance capability, project management expertise, stakeholder management skills and the ability to drive execution across a complex organizational environment.

Job Purpose

We are seeking an experienced and highly organized project management professional to establish, lead and continuously enhance the Product Day 2 Governance Framework across the organization. This role is responsible for managing the end-to-end lifecycle of Product Day 2 items, including enhancement requests, regulatory changes, operational improvements, customer experience enhancements, risk remediation actions, system optimizations, audit findings and post-launch product improvements. The successful candidate will act as the central governance and delivery lead for all Product Day 2 initiatives, ensuring effective prioritization, resource allocation, dependency management and execution oversight across multiple business and support functions. This is a highly visible role requiring strong governance capability, project management expertise, stakeholder management skills and the ability to drive execution across a complex organizational environment.

Job Responsibilities

• Own and manage the Product Day 2 Governance Framework and operating model.
• Establish governance standards, prioritization methodologies, delivery controls and monitoring mechanisms for Day 2 initiatives.
• Maintain the centralized Day 2 portfolio and ensure all initiatives are properly assessed, prioritized and governed.
• Establish and maintain a risk-based prioritization framework balancing customer impact, regulatory requirements, operational risks and business benefits and facilitate prioritization discussions.
• Monitor portfolio health, delivery capacity, backlog aging and implementation progress.
• Produce portfolio dashboards and executive reports for management review.
• Coordinate and oversee the execution of Day 2 initiatives from concept through implementation and closure.
• Monitor key project dependencies, risks, issues and resource constraints.
• Facilitate cross-functional working sessions to ensure timely resolution of delivery challenges.
• Drive execution discipline and ensure adherence to established governance standards.

Product-related Initiative Delivery & Management

• Manage product-related initiatives from initiation through implementation and post-launch stabilization as assigned by line manager.
• Develop and maintain project plans, delivery roadmaps, milestones, critical paths, dependencies and resource requirements.
• Manage project risks, issues, assumptions and dependencies through structured governance processes, facilitate discussions and decision-making among stakeholders.
• Monitor delivery progress and proactively implement mitigation actions to ensure successful execution.
• Coordinate with project team and present project status updates in regular meetings among the Product Implementation Committee (PIC).
• Ensure all project documentation, approvals and governance requirements are completed in accordance with internal policies and regulatory expectations.

Job Requirements

• Bachelor's degree in Business Administration, Project Management, Information Systems or related discipline.
• Minimum 8 years of relevant experience in Product Day 2 Management, Project Management, Process Improvement, Business Transformation, Insurance Operations or related disciplines.
• Professional certifications such as PMP, PRINCE2, Agile, Lean Six Sigma or equivalent project management and process optimization qualifications.
• Strong project planning, execution and dependency management capabilities.
• undefined Experience managing large backlogs and complex initiative portfolios.
• undefined Ability to identify emerging risks and proactively develop mitigation strategies.
• Passion for continuous improvement and operational excellence.
• Proficiency in using Microsoft Office with advanced Microsoft Excel skills.
• Excellent in written and spoken English and Chinese.

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category: Product Posting End Date: 29/11/2026

Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.