Senior Manager/ Manager, New Business Administration, Life Operations

FWD Life Insurance Public Company Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Benefits offered by this job

5-day work week

20–22 days annual leave

Job summary

FWD Group in Hong Kong seeks an experienced Administrative Manager to oversee the end-to-end handling of new business applications and lead a team of administrative staff. The role focuses on efficiency, accuracy, and regulatory compliance across AML, FATCA and CRS policies.

You will collaborate with underwriters, sales and other departments to ensure smooth operations, data quality, and timely reporting. A strong background in life insurance administration and leadership is essential.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field.
• Professional qualification in insurance or underwriting is a plus.
• Minimum 5 years’ experience in an administrative or managerial role within life insurance.

Responsibilities

• Oversee administrative processes for new business applications.
• Lead and mentor a team of administrative staff.
• Identify and implement process improvements to reduce turnaround times.
• Ensure underwriting processes comply with AML, FATCA and CRS and company policies.
• Collaborate with underwriters, sales teams, and other departments.
• Monitor data accuracy and quality across tasks.
• Generate and analyze reports on new business performance.
• Address and resolve client, broker, and agent queries.
• Perform user acceptance testing on system enhancements.

Skills

Team leadership

Stakeholder communication

Process improvement

Data analysis

Attention to detail

Education

Bachelor’s degree in Business Administration/Finance

Insurance/underwriting qualification (plus)

Tools

Insurance software

Microsoft Office Suite

Job description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/

The Job

• Administrative Management: Oversee the administrative processes associated with new business applications, ensuring timely and accurate completion.
• Team Leadership: Manage and lead a team of administrative staff, providing guidance, training, and support to ensure high performance and productivity.
• Process Improvement: Identify and implement process improvements to enhance efficiency and reduce turnaround times for new business applications.
• Compliance: Ensure all underwriting processes comply with industry regulations such as AML, FATCA and CRS, company policies, and best practices.
• Collaboration: Work closely with underwriters, sales teams, and other departments to facilitate smooth communication and coordination of tasks.
• Quality Control: Monitor and maintain high standards of data accuracy and quality in all administrative tasks.
• Reporting: Generate and analyze reports on new business performance, identifying trends and making recommendations for improvement.
• Customer Service: Address and resolve any issues or queries related to new business applications from clients, brokers, and agents.
• System Development: Perform user acceptance test on system enhancement.

The Person

• Bachelor’s degree in Business Administration, Finance, or a related field. A professional qualification in insurance or underwriting is a plus.
• Minimum of 5 years' experience in an administrative or managerial role within the life insurance industry, preferably in new business and underwriting.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• High attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Proficiency in using insurance software and Microsoft Office Suite.
• Ability to analyze data and generate meaningful reports.
• Knowledge of industry regulations and compliance standards.

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.