Associate Director, Underwriting (Mass Market), Life Operations

FWD Insurance; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Benefits offered by this job

5-day work

20-22 days annual leaves

Learning & development opportunities

Attractive package

Job summary

FWD Group in Hong Kong is seeking a Senior Underwriting Manager to lead the underwriting production team and provide service support to agency and distribution channels. You will oversee underwriting assessments and develop frameworks and guidelines.

The ideal candidate has 10+ years in life/medical underwriting, with at least 5 years in management, and is proficient in PowerPoint and Excel, fluent in English and Chinese, and capable of driving process improvements and training across channels.

Qualifications

• Minimum 10 years of life/medical underwriting experience.
• At least 5 years in a managerial role.
• Proficient in English and Chinese; strong communication.

Responsibilities

• Lead an underwriting production team handling underwriting assessments and service support to distribution teams (agency focus).
• Develop and implement underwriting and operational frameworks, policies, and procedure guidelines.
• Monitor new business processing and underwriting to meet SLAs with quality and company standards.
• Perform underwriting assessments and review cases with junior underwriters within approval limits.
• Collaborate with team leads in distribution channels to identify improvements.
• Identify opportunities to enhance internal processes and customer service delivery.
• Maintain strong relationships with channels including agency, bancassurance, brokers, etc.
• Provide structured underwriting training to distribution channels to uplift knowledge and quality.
• Prepare clear, high-impact presentation materials.

Skills

Leadership

Underwriting

Analytical skills

Communication

Teamwork

Pressure handling

English & Chinese

PowerPoint

Excel

Education

Bachelor's degree

FLMI preferred

Tools

PowerPoint

Excel

Job description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/

The Job

• Responsible for leading an underwriting production team in handling underwriting assessment and providing service support to distribution teams (agency focus) / customer enquiries related to underwriting.
• Develop and implement underwriting and operational frameworks, policies, and procedure guidelines.
• Monitor new business processing and underwriting to ensure service-level agreements (SLAs) are met with good quality and in line with company service standards.
• Perform underwriting assessments and review suggested cases from junior underwriters on both medical and non-medical cases within approval limits.
• Liaise closely with team leads in distribution channels to identify areas for improvement.
• Identify opportunities to enhance internal processes and procedures to improve overall customer service delivery.
• Maintain strong business relationships with channels including agency, bancassurance, brokers, etc.
• Provide specific and structured underwriting training to distribution channels to uplift underwriting knowledge and case quality.
• Prepare clear, high-impact presentation materials

The Person

• University graduate or above; professional insurance qualifications such as FLMI are preferred.
• Minimum 10 years of solid experience in life and medical insurance underwriting, with at least 5 years in a managerial role.
• Strong business acumen with good analytical and problem-solving skills.
• Self-motivated, with strong analytical capabilities and an effective team-player mindset.
• Excellent interpersonal and communication skills at all levels.
• Ability to work under pressure and manage multiple priorities in a dynamic and changing environment.
• Good command of both written and spoken English and Chinese.
• Proficient in PowerPoint and Excel

Weoffer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose.The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.