Senior Manager, General Insurance Underwriting

AIA Hong Kong and Macau; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Blue Cross in Hong Kong is seeking a senior portfolio manager to lead underwriting, pricing, product development, reinsurance and operations design. You will drive customer-centric solutions balancing growth, profitability and risk while maintaining regulatory compliance.

You will work with regulators, governance, Claims, Distribution, Marketing, Finance and Technology to deliver portfolio growth and enhance the customer journey, embedding a customer-first mindset in every decision and action.

Qualifications

• Fluency in English and Chinese required.
• Proven leadership and ability to manage cross-functional stakeholders.
• Strong analytical and negotiation skills.
• Excellent communication abilities and attention to detail.

Responsibilities

• Lead end-to-end underwriting lifecycle including pricing, product development, reinsurance and process design.
• Collaborate with regulators and cross-functional teams to ensure regulatory compliance and portfolio growth.
• Embed customer-first thinking in decisions and action across teams to improve outcomes.
• Drive timely underwriting services and maintain service standards while achieving profitability goals.
• Support strategy in underwriting, pricing controls and risk appetite to sustain portfolio growth.

Skills

Bilingual English/Chinese

Leadership

Stakeholder management

Analytical skills

Communication skills

Education

Bachelor’s degree in Insurance or Business Administration

Job description

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

• Lead the end-to-end portfolio management lifecycle, including underwriting, pricing, product development, reinsurance, and operational process design. Drive innovative, customer-centric solutions that balance growth, profitability, and risk management.


• Collaborate closely with regulators, governance functions, and cross-functional stakeholders across Claims, Distribution, Marketing, Finance, and Technology to ensure regulatory compliance, deliver portfolio growth, and strengthen the company’s market position.


• This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Responsibilities:

• Lead the underwriting performance of the assigned business lines, balancing business growth, portfolio quality and profitability through sound underwriting judgment and risk selection.


• Support direct manager in formulating underwriting strategies, pricing controls, risk appetite and portfolio management initiatives to achieve sustainable portfolio growth.


• Ensure timely, accurate and consistent underwriting services while meeting agreed service standards, productivity targets and customer expectations.


• Drive product development, enhancement and digital transformation projects, collaborating with distribution, IT and business stakeholders to improve market competitiveness and operational efficiency.


• Ensure compliance with industry regulatory and internal governance requirements.


• Provide strategic and end-to-end leadership in the management of assigned general insurance products, ensuring alignment with business growth ambitions and market competitiveness.

Requirements:

• Bachelor’s degree in Insurance or Business Administration


• Minimum of 8 years of progressive experience in underwriting, product development or project management, including at least 5 years in management roles.


• Proven track record in driving profitable portfolio growth.


• Strong leadership, negotiation, and stakeholder management skills.


• Excellent communication and analytical skills.


• Fluency in English and Chinese.


• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.