Senior Manager, General Insurance Underwriting

AIA Hong Kong; Hong Kong Island; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

AIA Hong Kong is seeking a Senior Manager to lead end-to-end General Insurance Underwriting, including underwriting, pricing, product development, and governance. The role requires coordinating with regulators and cross-functional teams to balance growth with risk management and profitability.

The successful candidate will drive underwriting performance, customer-centric solutions, and digital transformation while ensuring compliance with regulatory standards and internal policies.

Qualifications

• Bachelor’s degree in Insurance or Business Administration.
• 8+ years of progressive experience in underwriting, product development or project management, including at least 5 years in management roles.
• Proven track record in driving profitable portfolio growth.
• Strong leadership, negotiation, and stakeholder management skills.
• Excellent communication and analytical skills.
• Fluency in English and Chinese.
• You are required to obtain relevant license if your job involves in regulated activities.

Responsibilities

• Lead the end-to-end portfolio management lifecycle, including underwriting, pricing, product development, reinsurance, and operational process design.
• Collaborate with regulators, governance functions, and cross-functional stakeholders to ensure regulatory compliance, deliver portfolio growth, and strengthen market position.
• Embed a customer-first mindset by understanding customer needs and taking end-to-end ownership to resolve issues.
• Lead underwriting performance of the assigned business lines, balancing growth, portfolio quality and profitability.
• Support direct manager in formulating underwriting strategies, pricing controls, risk appetite and portfolio management initiatives.
• Ensure timely, accurate and consistent underwriting services meeting service standards and productivity targets.
• Drive product development, enhancement and digital transformation projects with distribution, IT and business stakeholders.
• Ensure compliance with industry regulations and internal governance requirements.
• Provide strategic leadership in managing general insurance products, aligning with growth ambitions.

Skills

Leadership

Negotiation

Stakeholder mgmt

Analytical skills

Communication

Project management

Underwriting

Product development

Education

Bachelor's degree in Insurance or Business Administration

Job description

Senior Manager, General Insurance Underwriting

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

• Lead the end-to-end portfolio management lifecycle, including underwriting, pricing, product development, reinsurance, and operational process design. Drive innovative, customer-centric solutions that balance growth, profitability, and risk management.
• Collaborate closely with regulators, governance functions, and cross-functional stakeholders across Claims, Distribution, Marketing, Finance, and Technology to ensure regulatory compliance, deliver portfolio growth, and strengthen the company’s market position.
• This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.
• Lead the underwriting performance of the assigned business lines, balancing business growth, portfolio quality and profitability through sound underwriting judgment and risk selection.
• Support direct manager in formulating underwriting strategies, pricing controls, risk appetite and portfolio management initiatives to achieve sustainable portfolio growth.
• Ensure timely, accurate and consistent underwriting services while meeting agreed service standards, productivity targets and customer expectations.
• Drive product development, enhancement and digital transformation projects, collaborating with distribution, IT and business stakeholders to improve market competitiveness and operational efficiency.
• Ensure compliance with industry regulatory and internal governance requirements.
• Provide strategic and end-to-end leadership in the management of assigned general insurance products, ensuring alignment with business growth ambitions and market competitiveness.

Requirements

• Bachelor’s degree in Insurance or Business Administration
• Minimum of 8 years of progressive experience in underwriting, product development or project management, including at least 5 years in management roles.
• Proven track record in driving profitable portfolio growth.
• Strong leadership, negotiation, and stakeholder management skills.
• Excellent communication and analytical skills.
• Fluency in English and Chinese.
• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.