Senior Manager, Charities (Claims Management / Payment Operations)

The Hong Kong Jockey Club; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

The Hong Kong Jockey Club is seeking a Senior Manager, Charities (Claims Management / Payment Operations) to lead payment processes, data analysis, and governance for the HKJC Charities Trust. You will collaborate with Finance, Audit and project teams to drive improvements and ensure compliance across charitable programmes.

The role requires 10+ years in consulting, internal audit, or related fields, a Bachelor’s degree, and strong knowledge of philanthropic trends to support grantmaking and

Qualifications

• Bachelor's degree or above.
• 10+ years of relevant experience in consulting, internal audit, social sciences and/or market research fields.
• Good understanding of philanthropic topics, including local social issues and trends, latest international philanthropic trends, tools, and resources.

Responsibilities

• Support the implementation of payment process enhancements and grantee-related initiatives, including preparation of documentation and communication materials.
• Conduct data analysis and support ongoing review of payment operations to identify process gaps and improvement opportunities.
• Assist in reviewing claims, reports, and related documentation to ensure completeness and alignment with established guidelines.
• Liaise with internal stakeholders (e.g. Finance, Audit, project teams) on operational matters and follow up on assigned tasks.
• Maintain proper records, trackers, and documentation to support governance and audit requirements.
• Prepare reports, presentations, and training materials as required.
• Perform other duties as assigned by seniors.

Skills

Data analysis

Stakeholder liaison

Documentation

Process improvement

Reporting

Education

Bachelor's degree

Job description

Senior Manager, Charities (Claims Management / Payment Operations)

Founded in 1884, The Hong Kong Jockey Club (\"the Club\") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

Company description:

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (\"the Club\") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

Job description:

The Division

The Charities and Community (C&C) Division manages strategic planning, grant donations, impactful project initiation, community engagement, and the day-to-day operations of the HKJC Charities Trust. C&C works with the Government, NGOs, and community partners to proactively identify root causes of social issues and address them through innovative approaches and cross-sectoral collaboration.

The Job

• Support the implementation of payment process enhancements and grantee-related initiatives, including preparation of documentation and communication materials.


• Conduct data analysis and support ongoing review of payment operations to identify process gaps and improvement opportunities.


• Assist in reviewing claims, reports, and related documentation to ensure completeness and alignment with established guidelines.


• Liaise with internal stakeholders (e.g. Finance, Audit, project teams) on operational matters and follow up on assigned tasks.


• Maintain proper records, trackers, and documentation to support governance and audit requirements.


• Prepare reports, presentations, and training materials as required.


• Perform other duties as assigned by seniors.

About You

• Bachelor's degree or above


• 10+ years' of relevant experience, preferably with experience in consulting, internal audit, social sciences and/or market research fields


• Good understanding of philanthropic topics, including local social issues and trends, latest international philanthropic trends, tools, and resources

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via @hkjc.org.hk .

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.