Senior IT Site Support Specialist - J13295

Pinpoint Asia; Hong Kong; Sur place; HKD 300 000 - 520 000; Plein temps

Résumé du poste

Pinpoint Asia is seeking a proactive Senior IT Site Support Specialist to act as the primary on-site technology resource for our Hong Kong office. You will deliver high-touch IT desktop support, troubleshoot hardware/software issues, and coordinate AV and networking tasks for attorneys and staff.

You will work under the US Desktop Services Group, ensuring seamless IT experience while mentoring junior staff and contributing to special technology projects.

Qualifications

• Bachelor’s degree in computer science or equivalent IT experience.
• Extensive knowledge of Windows 11 and M365.
• Experience supporting a law firm or legal environment is advantageous.

Responsabilités

• Serve as primary on-site IT resource for the Hong Kong office.
• Provide high-touch desktop support, troubleshooting and issue resolution.
• Set up and support AV equipment for meetings using Zoom/Teams/Cisco.
• Coordinate with vendors and global IT groups for complex problems.
• Manage IT onboarding, ticketing records and mentor junior staff.

Connaissances

IT support

On-site support

Windows 11

M365

Customer service

VPN & networking

Formation

Bachelor's degree in computer science

Outils

iManage

Zoom

Teams

Cisco

Helpdesk software

Description du poste

Senior IT Site Support Specialist - J13295

We are seeking a proactive and independent Senior IT Support professional to act as the primary on-site technology resource for our Hong Kong office. In this role, you will deliver high-touch IT desktop support, advanced problem resolution, and coordinate ancillary IT functions, including videoconferencing, telecom, and networking. Taking day-to-day direction from the US-based Desktop Services Group, you will ensure a seamless IT experience for attorneys and staff while participating in special technology projects.

Key Responsibilities

High-Touch IT Support: Serve as the primary IT point of contact for the Hong Kong office, delivering professional, user-focused support to attorneys and staff, which includes proactively walking the office to build strong relationships.

Hardware & Software Troubleshooting: Provide timely troubleshooting and resolution for hardware, software, and operating system issues, and efficiently elevate complex problems to ensure rapid resolution.

Audiovisual & Meeting Support: Set up, operate, and troubleshoot AV equipment for client meetings and conferences, leveraging technologies like Zoom, Teams, and Cisco.

Vendor & Cross-team Collaboration: Interface with external vendors and global internal IT groups to resolve complex telecom, network, server, and hardware problems.

IT Operations & Mentorship: Manage IT onboarding for new employees, maintain accurate helpdesk ticketing records, track hardware lifecycles, and mentor junior team members in best practices.

Requirements & Qualifications

Education & Experience: Bachelor’s degree in computer science or 6-8 years of equivalent work experience in IT support. Prior experience supporting a law firm or legal environment is highly advantageous.

Technical Acumen: Extensive knowledge of Microsoft Windows 11, M365 applications, and mobile device management (MDM) for iPhone, iPad, and Android devices.

Legal Tech Expertise: Broad application support experience with core legal business applications, particularly iManage. (preferred)

Customer-Centric Mindset: Strong ability to actively listen, communicate clearly under high-pressure situations, and maintain strict confidentiality regarding internal matters.

Working Style: Highly independent and adaptable, with a mandatory requirement for consistent on-site presence to ensure ongoing business continuity and effective collaboration. Fluent English is required.