Senior Forward-Deployed Solutions Engineer

Reap; Hongkong; Hybrid; HKD 700,000 - 1,000,000; Full time

Job summary

Reap is seeking a Senior Solution Engineer to join its client-facing technical team. This role blends technical problem-solving with commercial guidance to move complex clients from discovery to activation, collaborating across Sales, Implementation, Product, Engineering, and Compliance.

The successful candidate will be an engineer by background, comfortable with APIs, integrations, and troubleshooting, and adept at communicating with both technical and non-technical stakeholders to enable

Qualifications

• Experience in a client-facing technical role such as Forward Deployed Engineering, Solution Engineering, Sales Engineering, Implementation Engineering, Technical Account Management, Solutions Architecture, or similar.
• Engineer by background with strong technical fluency with APIs, integrations, webhooks, authentication, data flows, sandbox/production environments, and technical troubleshooting.
• Experience in fintech, payments, card issuing, banking infrastructure, Web3, stablecoins, digital assets, or digital financial infrastructure.
• Strong communication skills with both technical and non-technical stakeholders.

Responsibilities

• Support pre-sales technical discovery and qualification for qualified opportunities, especially enterprise, strategic, API-heavy, or high-potential clients.
• Translate client requirements into practical solution designs using Reap’s products, APIs, workflows, and implementation patterns.
• Help Sales identify technical risks, integration complexity, operational dependencies, and activation blockers before commitment.
• Help clients move from technical go-live to meaningful activation and real usage.
• Partner with Product, Engineering, Operations, Compliance, CG, and TCX to unblock client journeys and improve activation outcomes.
• Turn repeated client questions and implementation issues into better documentation, enablement, tooling, automation, and product feedback.

Skills

Client-facing

APIs

Troubleshooting

Sales collaboration

Fintech domain

Cross-team collaboration

Job description

Reap is seeking a Senior Solution Engineer to join its client-facing technical team. This role blends technical problem-solving with commercial guidance to move complex clients from discovery to activation, collaborating across Sales, Implementation, Product, Engineering, and Compliance.

The successful candidate will be an engineer by background, comfortable with APIs, integrations, and troubleshooting, and adept at communicating with both technical and non-technical stakeholders to enable