Senior E-commerce Manager

Momax; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Momax is seeking a senior ecommerce leader to develop and execute the online strategy in Hong Kong. You will head a team of ecommerce specialists to boost online sales, enhance customer engagement, and maintain premium positioning across official sites and local marketplaces.

You will optimize websites, digital marketing, and customer service while collaborating with other departments to align ecommerce with broader business goals. Strong leadership and strategic thinking are essential.

Qualifications

• Bachelor's degree in ecommerce, digital marketing, business administration, international business or related field.
• Minimum 8 years of experience managing digital commerce platforms and brand dot-coms / marketplaces.
• Proven track record of driving ecommerce growth and hitting revenue targets.
• Strong understanding of ecommerce platforms, digital marketing, and customer experience.

Responsibilities

• Develop and execute the ecommerce strategy aligned with business goals.
• Lead a team of ecommerce specialists to drive online sales growth and engagement.
• Maintain premium site positioning with full catalog access and exclusive campaigns.
• Implement best practices for operations, marketing, and customer service.
• Collaborate with cross-functional teams to integrate ecommerce with other functions.
• Monitor KPIs and ROI to track ecommerce performance.

Skills

E-commerce strategy

Team leadership

Digital marketing

Customer experience

Cross-functional collaboration

KPI analysis

Strategic thinking

Education

Bachelor's degree in ecommerce

Bachelor's degree in Digital Marketing

Bachelor's degree in Business Administration

Bachelor's degree in International Business

Tools

Ecommerce platforms

Job description

• Develop and execute the e-commerce strategy in alignment with overall business goals.
• Lead a team of e-commerce specialists to drive online sales growth and improve customer engagement
• Maintain the premium positioning of our official websites and local marketplaces by managing full-range catalog access, exclusive member rewards, and pre-order campaigns.
• Implement best practices for e-commerce operations, including website optimization, digital marketing, and customer service.
• Collaborate with cross-functional teams to ensure seamless integration of e-commerce initiatives with other business functions.
• Monitor key performance indicators and metrics to track e-commerce performance and ROI.
• Fully deliver and exceed the company's annual, quarterly and monthly scheduled revenue and net margin targets
• Act as the critical bridge between customer demand and supply. Analyze historical purchase cycles, seasonal peaks, and customer personas to forecast inventory requirements, mitigating stockouts on premium official sites and overstock on marketplace channels.

Job Requirements

• Bachelor's degree in ecommerce, Digital Marketing, Business Administration, International Business, or a related field.
• Minimum 8 years of experience managing digital commerce platforms, with a strong background in navigating both standalone brand dot-coms and major third-party marketplace networks.
• Proven track record of driving e-commerce growth and achieving revenue targets.
• Strong understanding of ecommerce platforms, digital marketing, and customer experience best practices.
• Excellent leadership and communication skills with the ability to collaborate with diverse teams.
• Strategic thinker with a proactive approach to problem-solving.