Senior Delivery Lead, AI Chat & Frontend Modernization

Ambition; Hong Kong; On-site; HKD 1,000,000 - 1,800,000; Full time

Job summary

Ambition is seeking a senior manager to lead end-to-end delivery of front-end modernization and AI-driven customer engagement initiatives, including Voicebot and chatbot solutions. You will oversee governance, regulatory compliance, and vendor management while driving measurable business outcomes.

You will coordinate business stakeholders, technology teams, and external partners, ensuring successful delivery with strong executive communication and risk management across complex, multi-vendor

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related discipline.
• 15+ years of experience in financial services with at least 7 years in senior IT delivery or digital transformation leadership.
• Proven track record delivering customer-facing platforms, contact centre solutions, or large-scale system integration with AI technologies.

Responsibilities

• Lead end-to-end delivery of front-end modernization and AI-driven customer engagement initiatives, incl. Voicebot and chatbot solutions.
• Oversee project execution across scope, timeline, budget, quality, security, and regulatory requirements; coordinate stakeholders and vendors.
• Manage governance, vendor management, and ensure measurable business outcomes.

Skills

Conversational AI

Speech recognition

Knowledge management

AI escalation workflows

Vendor management

Stakeholder engagement

Executive communication

Negotiation

Ownership

Problem solving

Education

Bachelor's degree in a related discipline

Job description

Ambition is seeking a senior manager to lead end-to-end delivery of front-end modernization and AI-driven customer engagement initiatives, including Voicebot and chatbot solutions. You will oversee governance, regulatory compliance, and vendor management while driving measurable business outcomes.

You will coordinate business stakeholders, technology teams, and external partners, ensuring successful delivery with strong executive communication and risk management across complex, multi-vendor