Senior CX Solutions & Insights Leader

our future Intern; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Boehringer Ingelheim Pharmaceuticals, Inc. in Hong Kong is seeking a Manager, Customer Facing Solutions & Insights (CXE) to own and drive quality, effectiveness, and continuous improvement of customer-facing CXE solutions.

This role partners with Customer Facing Teams to translate execution signals into actionable insights and enhance Sales Force Effectiveness. The position requires leading global standard implementation, local CXE adaptation, and hands-on analytics to support field performance

Qualifications

• At least 5 years in Commercial Excellence / Sales Operations in healthcare.
• Experience mapping and interpreting sales data; Veeva CRM & Power BI preferred.
• Strong communication in English, Cantonese and Mandarin.

Responsibilities

• Govern CRM capabilities (CTEP & CRM) and implement global standards with local CXE alignment.
• Define and govern CRM-enabled CXE processes, including segmentation, targeting, MCCP, and engagement models.
• Deliver harmonized KPI dashboards and reporting using Veeva & internal data to enable data-driven decisions.
• Support local deployment of global CFT Sales Learning, Training & Coaching capabilities.
• Drive training excellence and partner with Sales Leadership and HR to embed global learning frameworks.
• Act as SME for Hong Kong, collaborating with global teams to localize projects and initiatives.

Skills

Data mapping

Analytics

Stakeholder mgmt

English

Cantonese

Mandarin

Tools

Veeva CRM

Power BI

Job description

Boehringer Ingelheim Pharmaceuticals, Inc. in Hong Kong is seeking a Manager, Customer Facing Solutions & Insights (CXE) to own and drive quality, effectiveness, and continuous improvement of customer-facing CXE solutions.

This role partners with Customer Facing Teams to translate execution signals into actionable insights and enhance Sales Force Effectiveness. The position requires leading global standard implementation, local CXE adaptation, and hands-on analytics to support field performance