Senior Compliance Manager

PCCW Solutions; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

PCCW Solutions Limited in Hong Kong seeks a Senior Manager, Compliance, eMPF to support the AVP, Compliance & QA. The role is the 1.5 line of defense for the eMPF project, developing and maintaining a comprehensive compliance and quality assurance framework to meet regulatory requirements and deliver high service standards.

You will serve as a subject matter expert, monitor and report on controls, ensure regulatory compliance, and lead investigations with timely reporting to internal and

Qualifications

• Experience in pension/financial services regulatory compliance.
• Experience with incident investigations and internal controls review.
• Experience with third-party due diligence process.
• Proficient in English and Chinese (written and spoken).

Responsibilities

• Uphold standards of compliance and controls, including monitoring and reporting.
• Identify, implement and oversee policies, processes and systems for regulatory compliance.
• Support training and awareness programs on governance, risk and control management.
• Lead investigations of non-compliance and incidents, report findings and drive remedial actions.

Skills

Regulatory compliance

Quality assurance

Governance

Root cause analysis

Stakeholder management

Job description

Being a Senior Manager, Compliance, eMPF, the role is responsible to support Assistant Vice President, Compliance & QA, eMPF as the as 1.5 line of defense for the eMPF project, to develop and maintain a comprehensive compliance and quality assurance framework with the objective to ensure the adherence to all regulatory requirements while achieving the highest standards of service delivery.

Your role

• Serve as subject matter expert in upholding standards of compliance and controls, including monitoring, reporting, and where practicable, contributing to the development of enhanced control measures supporting ongoing and new business strategies as well as operations.
• Identify, implement, and oversee the effectiveness of relevant policies, processes, and systems, as well as ensuring compliance with laws and regulations as applicable to the business operations.
• Support the establishment of an effective training and awareness programs to ensure that all relevant personnel have full knowledge and understanding of governance, risk and control management obligations and related policies, processes, and procedures.
• Lead immediate follow-up and investigation of any non-compliance or operational risk incidents, and provide quality and timely reporting to internal and external parties, as well as monitoring the implementation of effective control/ remedial measures post incident. Conduct root cause analysis to understand common underlying issues and recommend improvements.
• Identify compliance issues arising from complaints, implementation of effective remedial actions and preventive measures.
• Support the development and implementation of quality assurance framework and processes to ensure the operations and the appointed service provider meet all regulatory and contractual obligations through effective controls and monitoring.
• Support the establishment and maintenance of an effective stakeholder management with relevant internal/ external bodies, including regulators and government agencies/ authorities, to ensure the project meeting the relevant regulatory obligations.

To succeed in this role

• 8 years of experience within pension/ financial services, particularly in the areas of regulatory compliance or quality assurance.
• Experience in handling complex compliance risk and regulatory matters pertaining to financial services, incident investigations, and review of internal controls.
• Experience with third-party due diligence process.
• Excellent in written and spoken of both Chinese and English.