Senior Manager, Compliance

PCCW Services Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

PCCW Services Limited is seeking a Senior Manager, Compliance, eMPF, to act as the 1.5 line of defense for the eMPF project. You will develop and maintain a comprehensive compliance and QA framework ensuring regulatory adherence while delivering high service standards.

You will lead specialist work on policies, training, incident investigations and reporting to stakeholders, both internal and external. Strong Chinese and English proficiency is essential for this role in Hong Kong.

Qualifications

• 8 years of experience in pension/financial services regulatory compliance or QA.
• Experience with complex compliance risk and regulatory matters in financial services.
• Experience with third‑party due diligence processes.
• Excellent written and spoken Chinese and English.

Responsibilities

• Uphold standards of compliance and controls across eMPF operations.
• Monitor, report on compliance performance, and help develop improved controls.
• Identify and oversee policies, processes, and systems to ensure regulatory adherence.
• Support training programs to strengthen governance, risk and control awareness.
• Lead investigations into non‑compliance and drive timely remediation actions.
• Conduct root cause analysis and implement preventive measures.
• Manage stakeholder relationships with regulators and service partners.

Skills

Compliance

Quality Assurance

Regulatory compliance

Incident investigations

Due diligence

Stakeholder management

Bilingual CH/EN

Job description

Being aSenior Manager, Compliance, eMPF, the role is responsible to support Assistant Vice President, Compliance & QA, eMPF as the as 1.5 line of defense for the eMPF project, to develop and maintain a comprehensive compliance and quality assurance framework with the objective to ensure the adherence to all regulatory requirements while achieving the highest standards of service delivery.

Your role

Serve as subject matter expert in upholding standards of compliance and controls, including monitoring, reporting, and where practicable, contributing to the development of enhanced control measures supporting ongoing and new business strategies as well as operations.

Identify, implement, and oversee the effectiveness of relevant policies, processes, and systems, as well as ensuring compliance with laws and regulations as applicable to the business operations.

Support the establishment of an effective training and awareness programs to ensure that all relevant personnel have full knowledge and understanding of governance, risk and control management obligations and related policies, processes, and procedures.

Lead immediate follow-up and investigation of any non-compliance or operational risk incidents, and provide quality and timely reporting to internal and external parties, as well as monitoring the implementation of effective control/ remedial measures post incident. Conduct root cause analysis to understand common underlying issues and recommend improvements.

Identify compliance issues arising from complaints, implementation of effective remedial actions and preventive measures.

Support the development and implementation of quality assurance framework and processes to ensure the operations and the appointed service provider meet all regulatory and contractual obligations through effective controls and monitoring.

Support the establishment and maintenance of an effective stakeholder management with relevant internal/ external bodies, including regulators and government agencies/ authorities, to ensure the project meeting the relevant regulatory obligations.

To succeed in this role

8 years of experience within pension/ financial services, particularly in the areas of regulatory compliance or quality assurance.

Experience in handling complex compliance risk and regulatory matters pertaining to financial services, incident investigations, and review of internal controls.

Experience with third-party due diligence process.

Excellent in written and spoken of both Chinese and English.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?