Senior Cluster iT Specialist

Renaissance Hotels; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

Renaissance Hotels in Hong Kong is seeking an IT coordinator to plan and manage equipment installations, moves, and system upgrades for peak performance.

You will troubleshoot hardware/software issues, maintain device inventories, and secure server/telephony rooms while delivering professional guest service and maintaining policy compliance.

Qualifications

• Education: No high school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance.
• Enter commands and activate controls on computer and peripheral equipment.
• Resolve non-routine problems with hardware, software, or guest room internet access.
• Analyze, recommend, and implement process improvements.
• Maintain inventory of technology devices.
• Maintain PBX/telephone switchboard systems and associated hardware.
• Ensure computer and telephone rooms are kept locked and access is restricted.
• Follow all company policies and procedures; report accidents, injuries, and unsafe conditions.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs.
• Speak with others using clear and professional language; answer telephones using etiquette.
• Ensure adherence to quality expectations and standards; identify and recommend new ways to increase efficiency, productivity, quality, safety, and/or cost-savings.

Education

No high school diploma or GED equivalent

Job description

Additional Information

• Job Number: 26099516


• Job Category: Information Technology


• Location: 1 Harbour Road Wan chai, Hong Kong, Hong Kong, China, VIEW ON MAP


• Schedule: Full Time


• Located Remotely?: N


• Position Type: Non-Management

Position Summary

Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance. Enter commands and activate controls on computer and peripheral equipment. Resolve non-routine problems with hardware, software, or guest room internet access. Analyze, recommend, and implement process improvements. Maintain inventory of technology devices. Maintain PBX/telephone switchboard systems and associated hardware. Ensure computer and telephone rooms are kept locked at all times and access is restricted using interrogated key system. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Ensure employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Ensure adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate information using computers and/or Point of Sale (POS) systems. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: No high school diploma or G.E.D. equivalent.


• Related Work Experience: At least 1 year of related work experience.


• Supervisory Experience: No supervisory experience.


• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.