Cluster iT Specialist

Renaissance Hotels; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Renaissance Hotels is seeking an IT Network Administrator to install, configure, and manage network infrastructure, workstations, and servers in our Hong Kong property. You will support users, troubleshoot issues, and implement security measures across LAN/WAN environments.

Responsibilities include planning equipment installs, maintaining inventory, and ensuring backups and data integrity while upholding company policies and guest service excellence.

Qualifications

• Education: Technical, Trade, or Vocational School Degree.
• At least 2 years of related work experience.
• No supervisory experience.
• License or Certification: None

Responsibilities

• Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, and servers.
• Provide end-user support and training in proper use and security of systems.
• Troubleshoot and resolve hardware/software/LAN/WAN issues and plan security measures.
• Manage disk space, inventory, and backups; coordinate installations and changes.
• Ensure adherence to policies and protect company assets and guest service standards.

Skills

Network administration

LAN/WAN support

Troubleshooting

End-user support

Education

Technical, Trade, or Vocational School Degree

Job description

Additional Information

• Job Number 26107644


• Job Category Information Technology


• Location 1 Harbour Road Wan chai, Hong Kong, Hong Kong, China, VIEW ON MAP


• Schedule Full Time


• Located Remotely? N


• Position Type Non-Management

Position Summary

Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.

Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: Technical, Trade, or Vocational School Degree.


• Related Work Experience: At least 2 years of related work experience.


• Supervisory Experience: No supervisory experience.


• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.