Senior Client Advisor/ Client Advisor (Pacific Place)

Bottega Veneta Hong Kong Ltd; Hong Kong Island; On-site; HKD 300,000 - 420,000; Full time

Job summary

Bottega Veneta Hong Kong Ltd is seeking a Senior Client Advisor/Client Advisor for Pacific Place in Hong Kong. The role reports to the Store Manager and focuses on driving sales, delivering exceptional service, and building lasting relationships with a global clientele.

You will maintain CRM/client records, assist with stock updates and transfers, and uphold the brand’s service standards in a fast-paced luxury environment.

Qualifications

• Experience achieving sales targets in luxury retail.
• Excellent customer service and relationship-building skills.
• Experience collecting/updating customer information for CRM/Client Book.
• Ability to manage stock information and store transfers.
• Strong team player with ability to thrive in a fast-paced environment.

Responsibilities

• Achieve sales targets in line with company strategy and use effective selling techniques to maximize the business potential of the stores.
• Share information and best practices to build solid and harmonious team relationships.
• Deliver excellent customer service and cultivate customer relationships via effective after-sales service.
• Efficiently collect and update customer information for CRM and Client Book use.
• Ensure stock information is updated and carry out store transfer requests correctly.
• Embodies our company service values and standards at all times.

Skills

Sales experience

Customer service

CRM

Stock management

Teamwork

Luxury retail knowledge

Tools

CRM software

Job description

Senior Client Advisor/ Client Advisor (Pacific Place)

We are currently seeking aSenior Client Advisor/ Client Advisor who will report to the Store Manager as part of our dynamic team in Hong Kong.

How you will contribute:

Achieve sales targets in line with company strategy and use effective selling techniques to maximize the business potential of the stores.

Share information and best practices in order to build solid and harmonious team relationships.

Deliver excellent customer service and cultivate customer relationships via effective after-sales service.

Efficiently collect and update customer information for CRM and Client Book use.

Ensure stock information is updated and carry out store transfer requests correctly.

Embody our company service values and standards at all times.

Who you are:

Able to build fruitful, long-term relationships with customers from all over the world.

An experienced sales person, preferably from within luxury fashion.

A driver of great commercial results, time and time again

A multi-tasking team player who thrives a fast-paced, challenging and dynamic environment.

Data collected will be for recruitment purpose only.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?


• What's your expected monthly basic salary?


• How many years' experience do you have as a Client Advisor?


• How much notice are you required to give your current employer?

Luxury & Designer Goods Retail 101-1,000 employees

Bottega Veneta - inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

Bottega Veneta - inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.