Senior Channel & Customer Communications Lead

Manulife John Hancock; Hong Kong; Hybrid; HKD 600,000 - 800,000; Full time

Job summary

Manulife John Hancock in Hong Kong seeks a communications professional to curate messages for the HK Retirement distribution channels. You will coordinate with peers and stakeholders to execute customer communications and drive effective channel engagement.

You will translate complex MPF and pension information into clear, engaging customer messages while supporting education initiatives and ensuring timely, consistent communications across platforms.

Qualifications

• Bachelor's degree in Communications, Journalism, Public Relations, Marketing or a related field.
• At least 5 years of relevant experience in marketing or communications, preferably in financial services, insurance, MPF or pensions.
• Experience overseeing design and production of print materials and publications, and in social media content creation, monitoring and management.

Responsibilities

• Channel Communication and Engagement: work with stakeholders across distribution channels to execute communication and engagement programs.
• Support channel education and engagement initiatives.
• Curate marketing messages and develop materials for agents, banks and brokers.

Skills

Marketing communications

Copywriting

Social media content

Stakeholder engagement

Bilingual EN/CN

Education

Bachelor's degree in Communications

Job description

Manulife John Hancock in Hong Kong seeks a communications professional to curate messages for the HK Retirement distribution channels. You will coordinate with peers and stakeholders to execute customer communications and drive effective channel engagement.

You will translate complex MPF and pension information into clear, engaging customer messages while supporting education initiatives and ensuring timely, consistent communications across platforms.