(Senior) Business Analyst (SAP CRM & Services)

ASMPT; Hong Kong; On-site; HKD 350,000 - 550,000; Full time

Job summary

ASMPT in Hong Kong is seeking an experienced IT business analyst to act as an internal consultant for sales and service operations. You will map processes, liaise with project teams, and provide global IT support across SAP S/4HANA, ABAP, SQL and .NET environments.

Ideal candidates have SAP SD experience, familiarity with SAP Fiori, CRM and AI initiatives, plus strong English and Chinese communication skills. A degree in CS/IT/IS and a collaborative, learning mindset are essential.

Qualifications

• Degree in Computer Science / IT / IS or related field.
• Minimum 2 years hands-on experience in SAP SD module (ECC or S4Hana).
• Experience with SAP Fiori and Agentic AI is a bonus.
• Experience in CRM is an advantage.
• Experience across the full SDLC from requirements through maintenance is preferred.
• Strong analytical and problem-solving skills.
• Good team player and willing to learn.
• Proficient in written and spoken English and Chinese.
• Less experience would be considered for senior business analyst position.

Responsibilities

• Act as an internal consultant to understand the business needs/processes in sales and service operation.
• Liaise with internal and/or external project teams to support project implementation and problem resolution
• Provide IT system (sales and services) support to global users
• Investigating, trouble-shooting and resolving reported system issues.
• Work in SAP S4hana, ABAP, SQL, MS .NET environment.
• Support the development and scaling of AI initiatives in QTC/CRM

Skills

Analytical skills

Problem solving

Team player

English & Chinese communication

Education

Degree in Computer Science / Information Technology / Information System or relevant disciplines

Tools

SAP SD (ECC / S4HANA)

SAP Fiori

ABAP

SQL

MS .NET

Job description

• Act as an internal consultant to understand the business needs/processes in sales and service operation.

• Liaise with internal and/or external project teams to support project implementation and problem resolution

• Provide IT system (sales and services) support to global users

• Investigating, trouble-shooting and resolving reported system issues.

• Work in SAP S4hana, ABAP, SQL, MS .NET environment.

• Support the development and scaling of AI initiatives in QTC/CRM

• Degree in Computer Science / Information Technology / Information System or relevant disciplines

• Min 2 years hands on experience in SD module of SAP (ECC or S4Hana)

• Experience in SAP Fiori and Agentic AI is a bonus

• Experience in Customer Relationship Management (CRM) is an advantage

• Experience in the whole system development life cycle, from gathering requirements, system design, development, testing, UAT, implementation, documentation to maintenance is preferred

• Good analytical and problem-solving skills

• Good team player and willing to learn

• Good in written and spoken English and Chinese

• Less experience would be considered for senior business analyst or business analyst position

Attractive salary and fringe benefits package will be offered to the right candidates.

Data collected will be used for recruitment purpose only. Suitable candidates may be referred to other vacancies within our company.