Senior BA – Insurance Tech & Process Optimization

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 420,000 - 680,000; Full time

Job summary

AXA Hong Kong and Macau invites a Senior Business Analyst for a 2-year contract to help design and implement a new core policy administration system and customer portal. You will gather requirements, coordinate with IT and business units, and ensure solutions align with regulatory and customer needs.

The role emphasizes process optimization, documentation, UAT participation, and collaboration across teams to deliver clear BRDs and effective SOPs.

Qualifications

• University graduate in business administration, statistics, quantitative analysis or related disciplines.
• 2 to 4 years' experience in business analysis or life insurance industry
• Track record of process optimization and automation
• Strong communication skills - written and spoken
• Strong analytical and problem-solving skills
• Organized, self-initiative and a good team player
• Proficient in Microsoft Office and Microsoft Power Platform applications.

Responsibilities

• Assist in gathering and documenting business requirements for the creation and implementation of a new core policy administration system and customer portal.
• Participate in User Acceptance Testing (UAT) to validate that system functionalities meet business specifications.
• Support the drafting of Operations Manuals, Standard Operating Procedures, process maps, workflows, and guidelines.
• Write and maintain Business Requirement Documents (BRDs) to facilitate project clarity and direction.
• Communicate effectively with stakeholders to gather feedback and provide updates on project progress.
• Assist with planning and organizing project activities, ensuring alignment with timelines and deliverables.
• Contribute to the Requests for Proposals (RFPs) process, collaborating with various teams to ensure comprehensive submissions.
• Identify business requirements and opportunities for process improvements.
• Review IT documents such as Functional Specifications to ensure alignment of user requirements between IT and end-users.

Skills

Strong communication skills

Analytical thinking

Organized and team player

Education

University degree in business administration, statistics, quantitative analysis or related disciplines

Tools

Microsoft Office

Microsoft Power Platform

Job description

AXA Hong Kong and Macau invites a Senior Business Analyst for a 2-year contract to help design and implement a new core policy administration system and customer portal. You will gather requirements, coordinate with IT and business units, and ensure solutions align with regulatory and customer needs.

The role emphasizes process optimization, documentation, UAT participation, and collaboration across teams to deliver clear BRDs and effective SOPs.