Senior AI-Driven Database Support Engineer

TiDB, powered by PingCAP; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

TiDB, powered by PingCAP, invites an Advanced Intelligent Support Engineer to resolve complex customer issues across TiDB deployments, leveraging deep database knowledge and AI-enhanced workflows. You will own incidents end-to-end, collaborating with Product, Engineering, and Frontline Support to drive resolutions and knowledge reuse.

You will build scalable AI agents and automation that streamline diagnosis, proactive monitoring, and continual product improvements, delivering measurable impact

Qualifications

• 8+ years of experience in database engineering or related field.
• Experience diagnosing complex production issues using logs, metrics, traces, or profiles.
• Hands-on experience developing AI agents or automation workflows.

Responsibilities

• Lead diagnosis and resolution of complex customer issues across TiDB and cloud environments.
• Own critical cases and coordinate with cross-functional teams.
• Develop AI-powered diagnostics and automation workflows to improve support.

Skills

Database engineering

Distributed systems

Site reliability engineering

Technical support

English communication

Education

Bachelor's degree in related field

Job description

TiDB, powered by PingCAP, invites an Advanced Intelligent Support Engineer to resolve complex customer issues across TiDB deployments, leveraging deep database knowledge and AI-enhanced workflows. You will own incidents end-to-end, collaborating with Product, Engineering, and Frontline Support to drive resolutions and knowledge reuse.

You will build scalable AI agents and automation that streamline diagnosis, proactive monitoring, and continual product improvements, delivering measurable impact