Senior Agent Service & Underwriting Liaison

Chubb Ltd.; Hong Kong; On-site; HKD 500,000 - 700,000; Full time

Job summary

Chubb Life HK in Hong Kong seeks a Senior Agent Service Executive to be the primary contact for distribution partners, handling complex enquiries and delivering timely solutions. After training, you will collaborate with the new business and underwriting teams to support application assessments.

You will keep updated on products, regulations, and market trends, identify improvement opportunities, and assist in training junior staff and partners to uphold service standards.

Qualifications

• University graduate or matriculated candidates with at least 2 years of relevant experience in life insurance industry.
• Minimum 5 years of experience in insurance agent services or customer service support.
• Strong understanding of life insurance products and underwriting processes.
• Excellent communication skills in English and Cantonese; Mandarin is a plus.

Responsibilities

• Respond to and resolve distribution channel enquiries with professionalism and accuracy.
• Provide guidance and support to agents on policy details, claims, and procedural matters.
• Collaborate with the new business team to gather required information for underwriting assessments.
• Assist underwriting staff in evaluating applications post-training, ensuring compliance with internal standards.
• Maintain up-to-date knowledge of Chubb Life products, regulations, and market trends.
• Identify recurring issues and propose process improvements to enhance service efficiency.
• Prepare and deliver regular performance reports on enquiry handling metrics.
• Facilitate training sessions for junior staff and distribution partners as needed.
• Coordinate with cross-functional teams to resolve escalated customer concerns.
• Ensure all communications adhere to company policies and regulatory requirements.

Skills

Customer service

Insurance knowledge

Underwriting processes

Communication (EN & CN)

Education

University degree

Tools

Microsoft Office

Job description

Chubb Life HK in Hong Kong seeks a Senior Agent Service Executive to be the primary contact for distribution partners, handling complex enquiries and delivering timely solutions. After training, you will collaborate with the new business and underwriting teams to support application assessments.

You will keep updated on products, regulations, and market trends, identify improvement opportunities, and assist in training junior staff and partners to uphold service standards.