Assistant General Manager & Team Head, Banking Operations

China CITIC Bank International Limited; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

China CITIC Bank International Limited is seeking an Assistant General Manager & Team Head, Banking Operations to lead the Banking Operations Team and oversee all services with a focus on efficiency, quality, and strong controls.

The role involves aligning processes with business strategies, supervising compliance with policies, and driving enhancements across account opening, investigations, and customer service operations.

Qualifications

• Minimum 10 years of relevant experience with at least 5 years in managerial level.
• Broad knowledge in Customer Due Diligence, AMLO, FATCA, CRS & Companies Ordinance.
• Familiar with individual and business account opening process, and account investigation process.
• Proficient in MS Office.
• Good command of written and spoken English and Chinese.

Responsibilities

• Lead Banking Operations Team and manage all services provided by teams in an efficient and cost effective manner with high quality and adequate controls.
• Define and deliver best functional alignment, process priorities, and knowledge on banking controls, market knowledge and product knowledge.
• Establish adherence to departmental guidelines and bank policy compliance.
• Track deliverable quality and produce monthly reports for senior management review.
• Identify and mitigate process gaps, incidents, and risks with emphasis on controls and efficiency.
• Advise on operations perspectives for new products and services launches and design workflows for programs.
• Drive operational efficiency projects including process automation and paperless operations.

Skills

English-Chinese communication

MS Office

Education

Secondary education or above

Tools

MS Office

Job description

Assistant General Manager & Team Head, Banking Operations

Lead Banking Operations Team, manage and administrate all services provided by teams in an efficient and cost effective manner while maintaining high quality and adequate controls.

Key Responsibilities

Responsible for individual and business account opening together with associated services request, customer information & signature maintenance, account investigation and audit confirmation;

Define and deliver the best functional alignment, process priorities, key knowledge on banking controls, market and product knowledge, keep abreast with industry developments and alignment to business strategies and priorities;

Establish and ensure adherence to departmental guidelines as well as compliance of the Bank’s policy;

Perform regular tracking on deliverable quality and produce monthly report for senior management review;

Provide key operational risk capabilities in terms of identification of control and process gaps and mitigation, incidents management and resolution, define Key Performance Indicators to track performance and monitor Key Risks Indicators;

Report all process deviations to Division Head with recommendations on tactical and strategic solutions to the process gaps, incidents and enhancements with a strong emphasis on controls, efficiency, capacity planning, best practice, process alignment and regulatory targets;

Give advice from operations perspective for new products and services development, plan and design workflow to support program and product launch;

Drive operational efficiency project under Banking Operations including process automation, paperless operations as well as Fintech enablement;

Provide regular coaching, training and promote bank culture reform to subordinates;

Act as an independent oversight layer that systematically verifies the integrity and compliance of front-line deliveries;

Identify and flag operational errors, process breaches, and control weaknesses to ensure they are addressed before risks materialize;

Timely escape any identified risks or potential risk indicators to ensure prompt management attention and intervention.

Requirements

Secondary education or above is preferred;

Minimum 10 years of relevant experience with at least 5 years in managerial level is preferred;

Broad and sound knowledge in Customer Due Diligence, AMLO, FATCA, CRS & Companies Ordinance;

Familiar with individual and business account opening process, and account investigation process;

Proficient in MS Office;

Good command of written and spoken English and Chinese.

For more details about career opportunities with the Bank, please visit our website http://www.cncbinternational.com/careers/en/index.jsp.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.