Security Supervisor

Island Shangri-La, Hong Kong; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

Island Shangri-La, Hong Kong is seeking a Security Supervisor to lead daily security operations. The role entails managing a team, ensuring compliance with standards, and providing guidance to maintain a safe environment. Candidates must have a certificate in Security Management, at least 3 years of relevant experience, and a valid Security Personnel Permit. Excellent communication skills in English, Cantonese, and Putonghua are essential. Join our team to enhance guest safety and satisfaction.

Qualifications

• Minimum 3 years of relevant experience in the Hotel or Security Industry.
• Valid Security Personnel Permit required.
• Ability to assess risks and perform independent security reviews and audits.

Responsibilities

• Manage the team effectively to drive day-to-day security operations.
• Ensure security operations are strictly followed to established standards and policies.
• Provide practical guidance and coaching to maintain consistent Hotel and Departmental standards.

Skills

Risk assessment

Security management

Team leadership

Communication skills

Bilingual (English, Cantonese, Putonghua)

Education

Certificate in Security Management

Tools

Security access control systems

Alarm monitoring systems

CCTV systems

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

About the Role

As a Security Supervisor, you will be leading the team in daily security operations, ensuring strict compliance with established standards while providing guidance and support to deliver a safe and reassuring environment for all guests and colleagues.

Key Responsibilities

• Manage the team effectively to drive day‑to‑day security operations
• Ensure security operations are strictly followed to established standards and policies
• Provide practical guidance and coaching to maintain consistent Hotel and Departmental standards
• Cultivate and maintain excellent guest relations to enhance their satisfaction
• Handle guests’ inquiries promptly and effectively, as well as reporting any complaints related to security or safety to Management immediately

About You

• Certificate or above with professional qualifications in Security Management
• Minimum 3 years of relevant experience in the Hotel or Security Industry
• Valid Security Personnel Permit
• Ability to assess risks and perform independent security / operations reviews and audits
• Sound knowledge of security access control system, alarm monitoring system and CCTV system
• Self‑initiated team player with good communication skills
• Good command of English, Cantonese and Putonghua

More Job Information

Job Function: 餐飲 · 酒店 - 其他職位

Location: 金鐘

Education: 文憨或相等程度