Section Head, IT Business Collaboration

Chong Hing Bank Limited; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Chong Hing Bank Limited is seeking an IT Business Partner to bridge Retail and Corporate Banking with the IT organization, leading digital initiatives and safeguarding regulatory compliance.

With 10+ years in financial services, you will manage demands, coordinate with delivery teams, and guide enterprise architecture and API/ cloud initiatives. Fluency in English and Chinese, including Putonghua, is essential, with PMP/CSM preferred.

Qualifications

• Bachelor-level degree in IT/ CS/ business/ finance; Master’s preferred.
• 10+ years in financial services with IT business partnering focus.
• Experience with HKMA or major HK Mainland banks is essential.
• Proven end-to-end digital project delivery, incl. mobile banking.
• Strong integration, enterprise architecture, SDLC, API, cloud understanding.
• Excellent stakeholder management and executive communication.
• PMI/Agile certifications (PMP/CSM) preferred; non-managerial role possible with less experience.
• English and Chinese fluency including Putonghua.

Responsibilities

• Act as liaison between business units and IT to drive digital transformation.
• Capture, analyze and prioritize demands; manage IT demand pipeline and budget.
• Lead requirements with IT delivery teams to design and implement solutions.
• Direct cross-functional teams and vendor partners for project delivery.
• Collaborate with Architects, Security and Compliance to meet HKMA rules.
• Oversee a portfolio including digital channels and banking product systems.
• Lead major transformation programs and key partnerships integrations.
• Monitor FinTech trends and assess applicability to bank services.

Skills

IT strategy alignment

Stakeholder management

Executive communication

Chinese language skills

English language skills

Education

Bachelor's degree in IT / CS / Business / Finance

Master's degree preferred

PMP certification

CSM certification

Job description

Chong Hing Bank Limited was founded in Hong Kong in 1948. The Bank and its subsidiaries (including Chong Hing Securities Limited and Chong Hing Insurance Company Limited) offer comprehensive commercial banking and financial services to individual and corporate customers. These services include HKD and foreign currency deposits, credit, foreign exchange, wealth management, investment, securities, insurance and mandatory provident fund. The Bank currently operates a network of more than 30 branches in Hong Kong as well as 1 branch in Macau, 17 branches and sub-branches in Mainland China. In recent years, the Bank has been actively expanding its business. To cope with the Bank's rapid growth, we are now inviting high calibre candidates to join us and develop successful careers with us.

Responsibilities

• Act as the primary liaison between our business units (Retail Banking, Corporate Banking, Operations) and the IT organization. The role is critical in driving the bank’s digital transformation agenda, enhancing customer experience, and optimizing operational efficiency.
• Capture, analyze, and prioritize business demands and projects. Manage the IT demand pipeline and ensure alignment with the bank's strategic plan, prioritization and budget.
• Lead the collaborative definition of requirements and coordinate with IT delivery teams (in-house and vendors) to design, develop, and implement effective technology solutions.
• Directly lead, coach, and mobilize cross-functional technology teams (e.g. Business Analysts, Project Managers, Developers) and vendor partners to ensure successful project delivery.
• Collaborate with Architects, Security, and Compliance teams to ensure solutions are robust, secure, and adhere to HKMA regulatory requirements (e.g., cybersecurity, data protection).
• Lead and oversee a portfolio of projects including digital channel development (e.g. mobile banking, e-banking), banking products system implementations, process re-engineering and operational efficiency programs.
• Act as a key leader in major transformation programs such as major system replacements or key business partnership integrations.
• Monitor industry trends and emerging technologies (e.g., FinTech, API banking, AI), assessing their potential application to the bank’s product and services.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, Finance, or a related discipline. Master’s degree is preferable.
• 10 years or above proven experience in the financial services sector, with strategic IT Business Partnering directly supporting Retail Banking and Corporate Banking Section is preferable. Candidate with more IT managerial experience will be considered for team lead position.
• Has extensive experience working within or partnering with major Hong Kong Bank or Mainland Group. Familiar with the local regulatory landscape (HKMA) is essential.
• Proven track record in leading end-to-end digital project delivery, specific hands-on experience such as Mobile Banking Applications
• Strong understanding of technology integration, enterprise architecture principles, and software development lifecycles (both Waterfall and Agile); Open API partnerships, and core banking system implementations/enhancements or Cloud-based applications
• Excellent stakeholder management and executive communication skills, with a demonstrable history of building trusted relationships with senior business management levels to influence strategy.
• Holder of Project Management Professional (PMP), Certified ScrumMaster (CSM), or similar certifications are highly preferable.
• Good command of written and spoken English and Chinese as well as fluent in Putonghua.
• Candidates with less experience will be considered as non-managerial positions.

We offer competitive remuneration package and promising career opportunities to the successful candidates.