Retail Operations Manager (Jewellery)

Arte Hong Kong Limited; Hong Kong; Presencial; HKD 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5-day work week

Public Holidays

Medical Benefits

Descripción de la vacante

Arte Hong Kong Limited is seeking an experienced Senior Retail Operations Manager to oversee daily store operations, ensure brand standards and SOP compliance, and drive revenue targets across all stores in Hong Kong.

You will lead recruitment, training, coaching, manage budgets, control inventory, and elevate customer experience, while delivering strategic plans and KPI improvements.

Formación

• Bachelor's degree in Business Administration, Retail Management, or related discipline preferred.
• 5+ years of retail experience, preferably within jewellery, fashion, lifestyle, or premium retail brands.
• Minimum 3 years of managerial experience in multi-store or managerial roles with direct people management responsibilities.
• Solid knowledge of retail operations, SOP implementation, compliance, and store performance management.
• Strong leadership, analytical, problem-solving, organizational and communication skills.
• Proven track record in driving sales performance and team productivity.
• Immediately available is preferred.

Responsabilidades

• Oversee daily operations across all stores, ensuring full compliance with brand standards and SOPs.
• Drive store KPIs, manage operating budgets, and execute strategic plans to achieve revenue targets.
• Lead and develop retail teams through recruitment, training, and coaching to foster high performance.
• Supervise stock management, inventory accuracy, stock takes, and supply chain logistics.
• Drive excellence in customer service and ensure flawless execution of marketing campaigns and promotions.

Conocimientos

Leadership

Analytical

Problem-solving

Organizational skills

Communication

Strategic planning

Educación

Bachelor's degree in Business Administration / Retail Management

Descripción del empleo

Oversee daily operations across all stores, ensuring full compliance with brand standards and standard operating procedures. Drive store KPIs, manage operating budgets, and execute strategic plans to achieve revenue targets. Lead and develop retail teams through recruitment, training, and coaching to foster high performance.

Key Responsibilities

• Store Operations: Oversee daily operations across all stores, ensuring full compliance with brand standards and SOPs.
• Sales & Performance: Drive store KPIs, manage operating budgets, and execute strategic plans to achieve revenue targets.
• Team Leadership: Recruit, train, and coach staff to foster a high-performing retail team.
• Inventory Control: Supervise stock management, inventory accuracy, stock takes, and supply chain logistics.
• Customer Experience: Drive excellence in customer service and ensure flawless execution of marketing campaigns and promotions.

Requirements

• Bachelor's degree in Business Administration, Retail Management, or related disciplines preferred.
• Minimum 5+ years of retail experience, preferably within Jewellery, fashion, lifestyle, or premium retail brands.
• Minimum 3 years of managerial experience in multi-store or managerial roles direct people management responsibilities. Candidates with less experience will be considered for Assistant Manager.
• Solid knowledge of retail operations, SOP implementation, compliance, and store performance management.
• Strong leadership, analytical, problem-solving, organizational and communication skills.
• Proven track record in driving sales performance and team productivity
• Immediately available is preferred

Benefits

• 5-day work week
• Public Holidays
• Medical Benefits