Retail COB/KYC Ops Manager - HKD50-70K/month + bonus

NexusSearch International Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

NexusSearch International Limited in Hong Kong is seeking a Manager/Assistant Manager for Retail Client Onboarding & KYC to oversee high-throughput digital account opening for individual and wealth clients.

You will balance smooth customer experience with strict identity verification, NFTF compliance, and sanctions screening, while partnering with product and IT to optimize the onboarding workflow. Fluency in Cantonese, English, and Mandarin is required.

Qualifications

• Bachelor's degree or diploma in Finance, Business, Information Systems, or a related field.
• Several years of experience in retail onboarding or client onboarding within a brokerage or digital wealth platform.
• Knowledge of SFC rules and data privacy regulations.
• Ability to manage high-volume onboarding with strict turnaround times.
• Analytical mindset with a focus on process improvement.
• Proficiency in Cantonese, English, and Mandarin.

Responsibilities

• Review and process daily retail account applications via apps and portals, verifying documents.
• Ensure NFTF compliance according to SFC guidelines.
• Screen against sanctions lists and escalate suspicious hits.
• Maintain client data accuracy and update records.
• Collaborate with Customer Service and Retail Sales to resolve issues.
• Work with product and IT on UAT for onboarding optimizations.

Skills

Attention to detail

KYC / Onboarding

SFC regulatory knowledge

Analytical mindset

Tech-savvy

Fluent in Cantonese

Fluent in English

Fluent in Mandarin

Education

Bachelor's degree or diploma in Finance, Business, Information Systems, or related field

Job description

Manager/Assistant Manager - Retail Client Onboarding & KYC (Digital Brokerage & Wealth Management)

Role Overview

The Retail Client Onboarding & KYC officer executes high-throughput, digital-first account opening and verification for individual and wealth management clients. This role balances frictionless customer experience with strict regulatory identity verification, non-face-to-face onboarding compliance, and fraud prevention.

Key Responsibilities

• Retail Account Opening & Verification: Review and process daily retail account applications submitted via mobile apps and online portals, verifying identity documents, proof of address, and accredited investor documentation.
• Non-Face-to-Face (NFTF) Compliance: Ensure all digital onboarding aligns strictly with SFC guidelines on non-face-to-face account opening (e.g., designated bank account transfers, certified true copies, e-signatures, and approved biometric e-KYC authentication).
• Sanctions & PEP Screening: Perform initial automated/manual screening against global sanctions lists, PEP databases, and internal blacklists; elevate suspicious hits to the AML Compliance team.
• Name & Data Cleansing: Conduct regular data cleansing, maintain client account master data, and update client records (e.g., address changes, tax status shifts, risk tolerance profile updates).
• Customer Support & Issue Resolution: Liaise with the Customer Service and Retail Sales teams to resolve rejected applications, missing documentation, or deposit-matching exceptions.
• Workflow & Process Optimization: Partner with product and IT teams to conduct User Acceptance Testing (UAT) for app-based KYC workflow optimizations, automated OCR document recognition, and digital onboarding enhancements.

Key Requirements

• Bachelor's degree or diploma in Finance, Business, Information Systems, or a related field.
• 5-10+ years of experience in retail account opening, client onboarding, or operations within a retail securities brokerage, virtual bank, or digital wealth platform.
• Familiarity with SFC retail onboarding rules, personal data privacy laws, and anti-fraud controls.
• High attention to detail with the ability to handle high-volume transaction queues under operational turnaround time (TAT) targets.
• Tech-savvy with an analytical mindset toward process streamlining.
• Fluency in Cantonese, English, and Mandarin.