Retail COB/KYC Ops Manager - HKD50-70K/month + bonus

NexusSearch; Hong Kong; On-site; HKD 900,000 - 1,100,000; Full time

Job summary

NexusSearch in Hong Kong is seeking a Manager/Assistant Manager for Retail Client Onboarding & KYC within a digital brokerage and wealth management context. The role involves overseeing high-throughput, digital-first account openings, verifying identities, and ensuring NFTF onboarding aligns with regulatory standards.

You'll collaborate with AML, Compliance and IT teams to optimize KYC workflows, perform sanctions screening, and resolve onboarding issues while maintaining data accuracy and

Qualifications

• Bachelor's degree or diploma in Finance, Business, Information Systems, or a related field.
• 5-10+ years of experience in retail account opening, client onboarding, or operations within a retail securities brokerage, virtual bank, or digital wealth platform.
• Familiarity with SFC retail onboarding rules, personal data privacy laws, and anti-fraud controls.
• High attention to detail with the ability to handle high-volume transaction queues under operational turnaround time (TAT) targets.
• Tech-savvy with an analytical mindset toward process streamlining.
• Fluency in Cantonese, English, and Mandarin.

Responsibilities

• Retail Account Opening & Verification: Review and process daily retail account applications submitted via mobile apps and online portals, verifying identity documents, proof of address, and accredited investor documentation.
• Non-Face-to-Face (NFTF) Compliance: Ensure all digital onboarding aligns strictly with SFC guidelines on non-face-to-face account opening (e.g., designated bank account transfers, certified true copies, e-signatures, and approved biometric e-KYC authentication).
• Sanctions & PEP Screening: Perform initial automated/manual screening against global sanctions lists, PEP databases, and internal blacklists; escalate suspicious hits to the AML Compliance team.
• Name & Data Cleansing: Conduct regular data cleansing, maintain client account master data, and update client records (e.g., address changes, tax status shifts, risk tolerance profile updates).
• Customer Support & Issue Resolution: Liaise with the Customer Service and Retail Sales teams to resolve rejected applications, missing documentation, or deposit-matching exceptions.
• Workflow & Process Optimization: Partner with product and IT teams to conduct User Acceptance Testing (UAT) for app-based KYC workflow optimizations, automated OCR document recognition, and digital onboarding enhancements.

Skills

Attention to detail

Analytical mindset

Process optimization

Regulatory compliance

Multilingual communication

Education

Bachelor's degree or diploma in Finance, Business, Information Systems, or a related field

Job description

Manager/Assistant Manager - Retail Client Onboarding & KYC (Digital Brokerage & Wealth Management)

The Retail Client Onboarding & KYC officer executes high-throughput, digital-first account opening and verification for individual and wealth management clients. This role balances frictionless customer experience with strict regulatory identity verification, non-face-to-face onboarding compliance, and fraud prevention.

Key Responsibilities

• Retail Account Opening & Verification: Review and process daily retail account applications submitted via mobile apps and online portals, verifying identity documents, proof of address, and accredited investor documentation.
• Non-Face-to-Face (NFTF) Compliance: Ensure all digital onboarding aligns strictly with SFC guidelines on non-face-to-face account opening (e.g., designated bank account transfers, certified true copies, e-signatures, and approved biometric e-KYC authentication).
• Sanctions & PEP Screening: Perform initial automated/manual screening against global sanctions lists, PEP databases, and internal blacklists; escalate suspicious hits to the AML Compliance team.
• Name & Data Cleansing: Conduct regular data cleansing, maintain client account master data, and update client records (e.g., address changes, tax status shifts, risk tolerance profile updates).
• Customer Support & Issue Resolution: Liaise with the Customer Service and Retail Sales teams to resolve rejected applications, missing documentation, or deposit-matching exceptions.
• Workflow & Process Optimization: Partner with product and IT teams to conduct User Acceptance Testing (UAT) for app-based KYC workflow optimizations, automated OCR document recognition, and digital onboarding enhancements.

Key Requirements

• Bachelor's degree or diploma in Finance, Business, Information Systems, or a related field.
• 5-10+ years of experience in retail account opening, client onboarding, or operations within a retail securities brokerage, virtual bank, or digital wealth platform.
• Familiarity with SFC retail onboarding rules, personal data privacy laws, and anti-fraud controls.
• High attention to detail with the ability to handle high-volume transaction queues under operational turnaround time (TAT) targets.
• Tech-savvy with an analytical mindset toward process streamlining.
• Fluency in Cantonese, English, and Mandarin.