Retail Administrator

CHANEL; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

CHANEL is seeking a detail-oriented administrative assistant to support the boutique with clerical tasks and daily operations in Hong Kong. You will coordinate onboarding, staff transfers, and communications between the boutique and the office, including uniform ordering and expense recording.

The role requires strong communication, organization, and teamwork, with proficiency in MS Word/Excel/PowerPoint and fluent English and Cantonese.

Qualifications

• Strong communication, organization and interpersonal skills.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Proficient in spoken/written English and Cantonese.

Responsibilities

• Provide clerical and administrative support to the boutique.
• Coordinate onboarding and staff transfers with stakeholders.
• Follow up communications between boutique and office; manage uniform orders and fittings.
• Record boutique expenditure and prepare reports for management.
• Assist in daily operations and ad hoc activities; monitor inventory and POS printing.
• Prepare monthly rosters; liaise with Retail Office on activities and training.

Skills

Communication

Organization

Interpersonal skills

Team player

English & Cantonese

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Purpose:

This position is responsible to provide clerical and administrative support to the boutique.

Key Responsibilities:

Daily Operations

• Follow the requirements as indicated in the Standard Operational Procedures.
• Provide on-boarding/staff transfer support by coordinating with different stakeholders
• Follow-up on all communications correspondence between boutique and office.
• Follow-up on uniform ordering and fitting arrangement.
• Responsible for boutique expenditure record keeping.
• Support and participate in boutique daily operations and other ad hoc activities.
• Prepare reports for the Boutique Management team.

Manpower Arrangement

• Prepare monthly roster.
• Liaise with Retail Office regarding monthly activities, training arrangements.
• Update and monitor attendance and leave application record of boutique staff and report to Retail Office regularly.
• Record overtime records of boutique team and update compensation off record on monthly basis.

Workplace & Replenishment

• Liaise with external vendors and internal departments regarding boutique maintenance.
• Liaise with mall management for any boutique daily operations issue.
• As the first contact point for all issues related to Retail Support Office management.
• Responsible for POS and boutique printing matters ordering and monitor the consumption and inventory.
• Arrange replenishment on boutique, marketing and clienteling resources according to usage.

Person Specifications:

• Possess a strong caliber in communication, organization and interpersonal skills.
• Positive, patient and detail-minded, with constant innovation and curiosity.
• Eager to learn and good team player.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Proficient in spoken / written English & Cantonese.
• Mindset / Judgement on way of communication / code of conduct / professional manner.

At Chanel, we are you focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.