Retail Administrator

Chanel, Inc.; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Chanel is seeking a diligent administrative assistant to support daily boutique operations in Hong Kong. The role covers clerical tasks, roster preparation, attendance tracking, and coordination with mall management and vendors to ensure smooth shop functions.

Ideal candidates will be proficient in Word, Excel and PowerPoint, fluent in English and Cantonese, and possess strong communication and organizational skills.

Qualifications

• Strong communication, organization and interpersonal skills.
• Positive, patient and detail-minded with curiosity and eagerness to learn.
• Proficient in Word, Excel and PowerPoint; proficient in English & Cantonese.

Responsibilities

• Provide clerical and administrative support to the boutique.
• Prepare monthly roster and monitor attendance and leave records.
• Liaise with mall management and external vendors regarding boutique operations and maintenance.
• Prepare reports for the Boutique Management team.
• Coordinate onboarding and staff transfers with different stakeholders.

Skills

Communication

Organization

Interpersonal skills

Teamwork

Attention to detail

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Purpose

This position is responsible to provide clerical and administrative support to the boutique.

Key Responsibilities

Daily Operations

Follow the requirements as indicated in the Standard Operational Procedures. Provide on-boarding/staff transfer support by coordinating with different stakeholders Follow-up on all communications correspondence between boutique and office. Follow-up on uniform ordering and fitting arrangement. Responsible for boutique expenditure record keeping. Support and participate in boutique daily operations and other ad hoc activities. Prepare reports for the Boutique Management team.

Manpower Arrangement

Prepare monthly roster. Liaise with Retail Office regarding monthly activities, training arrangements. Update and monitor attendance and leave application record of boutique staff and report to Retail Office regularly. Record overtime records of boutique team and update compensation off record on monthly basis.

Workplace & Replenishment

Liaise with external vendors and internal departments regarding boutique maintenance. Liaise with mall management for any boutique daily operations issue. As the first contact point for all issues related to Retail Support Office management. Responsible for POS and boutique printing matters ordering and monitor the consumption and inventory. Arrange replenishment on boutique, marketing and clienteling resources according to usage.

Person Specifications

Possess a strong caliber in communication, organization and interpersonal skills. Positive, patient and detail-minded, with constant innovation and curiosity. Eager to learn and good team player. Proficient in Microsoft Word, Excel and PowerPoint. Proficient in spoken / written English & Cantonese. Mindset / Judgement on way of communication / code of conduct / professional manner.

About Chanel

At Chanel, we are you focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact - on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future.

The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.