Regional Retail Operations Manager

JP04 Richemont Japan LLC; Hong Kong; Sur place; HKD 900 000 - 1 300 000; Plein temps

Résumé du poste

Van Cleef & Arpels in Hong Kong is seeking a Regional Operations Manager to drive efficient boutique operations and lead operations projects across Asia Pacific. You will coordinate across markets, HQ and regional teams, ensuring adherence to governance and Maison priorities.

You will design, launch and roll out projects, train local teams, track audits and compliance, and share best practices to enhance performance. Fluency in English is required; Mandarin is a plus.

Qualifications

• Solid experience in retail operations management at multiple markets or regional levels.
• Strong project management expertise from concept to training, rollout and review.
• Attention to detail with operational excellence and efficiency mindset.
• Knowledge of audit and compliance processes.
• Strong communication and collaboration skills.
• Fluent in English; Mandarin is a plus.

Responsabilités

• Regional Operations Management: Ensure efficient boutique operations aligned with Maison guidelines across APA markets and HQ.
• Lead design, launch and implementation of projects to improve APA boutique operations and share best practices.
• Represent APA markets and coordinate with HQ for market rollouts.
• Operations Projects Deployment: Contribute to project design and testing; own global APA projects and coach local teams on adoption and change management.
• Act as a key member of the Compliance task force and train local teams on policies.
• Plan and roll out international procedures; engage retail operations communities through feedback and meetings.
• Track audit actions, deadlines and closure; follow up on remediation plans.

Connaissances

Retail operations management

Project management

Auditing and compliance knowledge

Coaching teams through change

Communication and collaboration

English fluent

Mandarin a plus

Description du poste

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence.

Are you a good match?

You have solid experience in retail operations management at multiple markets or regional levels. You bring strong project management expertise, covering every stage from concept and development to training, launch, rollout and review. You combine attention to detail with a strong operational excellence and efficiency mindset, supported by sound knowledge of audit and compliance processes. You have strong communication and collaboration skills. You are committed to coaching teams through change and identifying improvements that create value for the business. You are fluent in English; Mandarin is a plus.

What are we expecting from you?

Reporting to the APA Regional Retail Performance and Operations Director, you will drive efficient boutique operations and retail operations projects across Asia Pacific, in line with Maison’s guidelines and priorities. In this function, you will:

Regional Operations Management

• - Ensure efficient boutique operations aligned with Maison guidelines, supporting markets in mastering boutique tools and services and applying processes and procedures consistent with governance and Maison priorities.


• - Lead the design, launch and implementation of projects to improve APA boutique operations, proposing operational efficiency initiatives and APA-specific adaptations to ensure global projects succeed.


• - Identify and share boutique best practices across markets to strengthen retail operations.


• - Represent APA markets by escalating local needs and specificities to HQ, and act as HQ’s voice in coordinating and ensuring accountability for market rollouts.

Operations Projects Deployment

• - Contribute to project design and testing, communicating local needs between markets and HQ. Own global projects for APA, coordinate regional deployment with a midterm perspective, and coach local teams on adoption, implementation, change management and new tools.


• - Act as a key member of the Compliance task force, providing insights and recommendations to implement or adjust boutique operations projects.


• - Plan and roll out international procedures (Maison Policy), train local retail teams, and engage the local retail operations community through feedback, best-practice sharing, training and regular meetings.


• - Track audit action owners, deadlines and closure with markets, follow up on remediation plans, and elevate overdue or recurring issues.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The Recruitment Process

If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview.

Along the recruitment process you will meet the Talent Acquisition Manager,Human Resources Business Partner, Regional Retail Performance and Operations Director, and Regional Retail Director Asia Pacific.