Receptionist

BC SPCA; Hong Kong; On-site; HKD 137,000 - 183,000; Part time

Benefits offered by this job

Benefits

Job summary

BC SPCA in Victoria, BC is hiring a Receptionist to be the first point of contact for the public and donors, handling inquiries, donations, and animal intake with care and professionalism.

The role emphasizes friendly communication, accurate record-keeping, and contributing to the shelter's welcoming atmosphere while supporting staff and volunteers in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1–2 years’ experience in a receptionist role or equivalent.
• Knowledge of domestic animals is an asset.
• Excellent customer service skills; confident and clear communicator.
• Able to work independently and as part of a team.

Responsibilities

• Greet and interact with volunteers and the public in a welcoming way.
• Direct the public and volunteers to appropriate shelter areas.
• Accept donations and provide information on needed items.
• Answer telephone inquiries and direct callers to resources.
• Schedule surrender/compassionate board intakes when requested.
• Enter all incoming animals into Shelter Buddy.
• Receive animals at the counter in a warm, thoughtful manner.
• Process adoptions/returns through Shelter Buddy.
• Schedule vet appointments as needed.
• Assist with animal care, vet runs, or supply runs.
• Upload documents and maintain animal files.
• Take adoption and donation photos for social media.

Skills

Customer service

Communication

Cash handling

Organizational skills

Teamwork

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Shelter Buddy

Job description

We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion by reading our Foundational Principles on our website. We invite applications from all qualified individuals who are philosophically aligned with our mission, vision and values.

The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a difference! Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your application.

If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:

Key Details

• POSITION: Receptionist
• STATUS: Permanent; Part-Time with benefits
• SHIFT: Various Shifts
• LOCATION: Victoria, BC
• CLASSIFICATION: CUPE 50
• WAGE: Hourly
• CLOSING DATE: Open Until Filled

About the Position

This position is the first point of contact for members of the public and plays a key role in the attraction and retention of BC SPCA supporters. It is responsible for the majority of communication with the public, and works with the rest of the staff to ensure smooth functioning of the shelter as a whole.

This role is a key customer service position and creates the atmosphere of the shelter by demonstrating the Guiding Principles of the BC SPCA and engaging in a courteous, friendly way to clients, volunteers, staff and donors to ensure the highest possible reputation for the shelter and the maintenance of the goodwill of the BC SPCA in Victoria.

Specific Duties

• Greet and interact with all volunteers and public in a welcoming and open manner
• Direct public and volunteers through to appropriate areas of the shelter
• Accept donations and provide information on acceptable and needed items
• Answers all telephone inquiries and direct callers to appropriate resources
• Schedule surrender/compassionate board intakes when requested and appropriate
• Enter all incoming animals into Shelter Buddy
• Receive animals at the counter in a thoughtful, warm and understanding manner
• Process animal adoptions/returns through Shelter Buddy
• Schedule vet appointments, as necessary
• Assist in shelter, with animal care or with vet and supply runs, as required
• Upload documents and support maintenance of animal files in hardcopy and Shelter Buddy
• Take adoption and donation photos and forward for social media use
• Process all financial donations, ensuring that the individual receives an accurate receipt
• Ensure that the reception area is kept neat and tidy at all times
• Cash handling including preparation of daily cash for deposit and daily batch out
• Perform other duties as assigned by the branch manager.

Qualifications

• High school diploma or equivalent
• Minimum of 1-2 years’ experience in a receptionist role; or an equivalent combination of education and experience acceptable to the employer
• Sound knowledge/ability to learn routine office practice and procedures
• Knowledge of domestic animals, their breeds, characteristics and common diseases an asset
• Ability to assist public in a positive manner
• Excellent customer service skills; Confident and clear communicator
• Self-started and able to work independently as well as part of a team
• Excellent organizational skills and attention to detail
• Ability to exercise tact, maturity and sound judgment in stressful situations
• Ability to work under pressure while prioritizing tasks
• Nimble and willing attitude and work ethic.
• Philosophical harmony with the vision, mission, and strategic directions of the BC SPCA.

The BC SPCA is a Registered Charity BN 11881 9036 RR0001