Quality & Operations Risk Manager

Leadingnation; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

A leading financial institution in Hong Kong seeks a Quality and Operation Control professional with strong analytical and people management skills. The role involves ensuring compliance in loan and SME sales processes, preparing risk reports, and providing training to staff. Ideal candidates possess over 5 years of relevant experience, excellent communication in both English and Chinese, and the ability to work independently. Opportunities for advancement to managerial roles are available.

Qualifications

• 5+ years of relevant experience in banking, telemarketing, or customer services.
• Familiarity with banking and loan products, along with SME operation flow.
• Excellent communication skills in English and Chinese.

Responsibilities

• Support quality control for loan and SME sales processes at branch.
• Help prepare operation risk/compliance reports.
• Regularly monitor call quality to ensure compliance.
• Conduct visits to check daily operation processes.
• Handle complaints investigation and feedback.
• Provide training/coaching to frontline staff.
• Review operation flows periodically.
• Comply with internal and regulatory guidelines.
• Handle ad-hoc tasks from senior management.

Skills

Analytical skills

People management

Coaching skills

Detail-oriented

Team player

Communication skills in English

Presentation skills in English and Chinese

Education

Post-secondary education

Job description

A leading financial institution in Hong Kong seeks a Quality and Operation Control professional with strong analytical and people management skills. The role involves ensuring compliance in loan and SME sales processes, preparing risk reports, and providing training to staff. Ideal candidates possess over 5 years of relevant experience, excellent communication in both English and Chinese, and the ability to work independently. Opportunities for advancement to managerial roles are available.