Property Operations & Tenant Experience Lead

Hongkong Land Group Limited; Hong Kong; On-site; HKD 400,000 - 650,000; Full time

Job summary

Hongkong Land Group Limited is seeking a Property/Facilities Manager to oversee daily operations for a Grade-A office building in Hong Kong. You will ensure excellent service to tenants and visitors, build relationships, and coordinate tenant fit-out and handovers.

The role requires a degree in Property Management or related field, 2–3 years of relevant experience, a strong customer service mindset, English and Chinese proficiency, and MS Office skills; PMP licence is a plus.

Qualifications

• Degree in Property Management, Facilities Management or related discipline.
• 2–3 years of relevant experience in management of Grade-A office buildings.
• Strong customer service mindset with excellent communication and interpersonal skills.
• Experience in tenant liaison, contractor management and building operations.
• Able to work independently in a fast-paced environment.
• Fluent in English and Chinese (spoken and written).
• Proficient in Microsoft Office applications.
• Holder of PMP Licence is an advantage.

Responsibilities

• Manage daily property operations and ensure excellent service delivery to tenants and visitors.
• Build and maintain strong relationships with tenants, handling enquiries, requests, and complaints in a professional manner.
• Coordinate tenant fit-out, reinstatement, handover and takeover activities.
• Assist in preparing management budgets
• Assist in monitoring the expenditure of the building accounts
• Monitor the performance of security, cleaning, maintenance and other service contractors.
• Support emergency response, incident management, and business continuity initiatives.
• Coordinate property enhancement projects, refurbishment works, and tenant alteration works to ensure minimal disruption to operations.
• Liaise with tenants, contractors, consultants, government authorities, and internal stakeholders on operational matters.
• Prepare operational reports, correspondence, records, and management documentation.
• Perform other ad hoc tasks as assigned.

Skills

Customer service mindset

Communication skills

Interpersonal skills

Independent working

English and Chinese proficiency

Education

Degree in Property Management or related

Tools

MS Office

Job description

Hongkong Land Group Limited is seeking a Property/Facilities Manager to oversee daily operations for a Grade-A office building in Hong Kong. You will ensure excellent service to tenants and visitors, build relationships, and coordinate tenant fit-out and handovers.

The role requires a degree in Property Management or related field, 2–3 years of relevant experience, a strong customer service mindset, English and Chinese proficiency, and MS Office skills; PMP licence is a plus.