Products Operations Specialist

BIT Official; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

BIT Official is seeking an Operations professional to manage end-to-end processes for structured products, support trading with quotes and confirmations, and monitor risk across complex instruments. The role requires fluency in English and Chinese and the ability to coordinate with multiple teams in a fast-paced crypto environment.

The candidate will maintain product data, improve systems with the tech team, and prepare client-facing and internal bilingual reports, ensuring accurate settlements

Qualifications

• 1+ year in operations, middle office or structured products, crypto/brokerage/bundled environments.
• Familiarity with FCN, Accumulators, knock-in/knock-out features and barrier options.
• Understanding of crypto market and derivatives such as perpetuals and options.
• Knowledge of pricing logic with annualised yield calculations.
• Proficiency in Excel with VLOOKUP, pivot tables and common formulas.
• Strong communication and ability to work across teams and regions.
• Fluent English and Chinese (Mandarin) speaking/writing; bilingual reporting.

Responsibilities

• Provide end-to-end operational support for structured products from launch to maturity.
• Track daily observations, yield calculations, and data accuracy in systems.
• Support Sales and Trading with structured product quoting, order entry and trade confirmations.
• Coordinate with counterparties, banks and exchanges to ensure timely trade processing.
• Maintain product operations data, perform daily risk monitoring, update positions and margin requirements.
• Collaborate with Technology to improve internal systems and standardise reporting templates.
• Communicate clearly with Sales, Trading, Risk, Finance and external counterparties; prepare bilingual reports.

Skills

Structured products

Trading support

Risk monitoring

Excel

Analytical skills

Bilingual English‑Chinese

Tools

Python

SQL

VBA

Blockchain analytics tools

Job description

BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group. Headquartered in Singapore and founded in 2019, BIT bridges traditional finance and digital assets through governance-driven financial services and technology.

The firm manages over US$7 billion in assets and facilitates more than US$7 billion in monthly trading volume. BIT offers services including custody, trading, asset and wealth management, liquidity and financing solutions, and tokenised real-world assets (RWA), serving institutional and professional investors globally.

BIT Group entities maintain a licensed and regulated footprint across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States and Bhutan.

For more information, visit www.bit.com

Why Join Us:

At BIT, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in search of intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem and in building a better product for the next one billion users.

Job Responsibilities:

Structured Products Operations Management

• Provide end-to-end operational support for the company’s structured products (e.g. AQDQ, FCN, Accumulator, Dual Currency), covering product launch, trade execution, settlement, redemption and maturity.
• Track key product parameters such as daily observations, knock-in/knock-out status and yield calculations to keep system data accurate.

Trading Support and Execution Coordination

• Support the Sales and Trading teams with structured product quoting, order entry and trade confirmation.
• Coordinate execution details with counterparties, banks and exchanges so trades are processed on time.

Product Data Management and Risk Monitoring

• Maintain product operations data, perform daily risk monitoring, update positions and manage margin requirements.
• Monitor exposure, leverage and market risk indicators, and work with the Risk team to improve risk management processes.

Operational Process Optimisation

• Work with the Technology team to improve internal systems and workflows, increasing efficiency and reducing manual errors.
• Lead standardisation work such as settlement email templates and daily PnL/MTM reporting formats.

Cross-Department Communication

• Maintain clear communication with Sales, Trading, Risk, Finance and external counterparties to keep information flowing accurately.
• Prepare product reports, operational documents and process guidelines in both English and Chinese for internal teams and for clients and counterparties across the region.

Client Operations Support

• Explain product parameters, yield calculations, settlement breakdowns and other operational matters to institutional clients.
• Support client onboarding, product documentation and KYC/AML coordination where applicable.

Job Requirements:

• At least 1 year of experience in operations, middle office or structured products, gained in crypto, brokerage, banking, asset management, hedge funds or a similar environment.
• Familiarity with structured product mechanics such as FCN, Accumulators, knock-in/knock-out features and barrier options.
• Understanding of, or strong interest in, the crypto market and derivatives such as perpetuals and options.
• Basic understanding of pricing logic, including annualised yield calculations.
• Proficiency in Excel, including VLOOKUP, pivot tables and common formulas.
• Strong analytical skills, comfort working with data, and close attention to detail.
• Strong communication skills and the ability to work across teams and regions.
• Written and spoken proficiency in English and Chinese (Mandarin). This role prepares bilingual reports and documents and works directly with Chinese-speaking institutional clients, counterparties and regional teams.
• Ability to manage multiple priorities and meet tight deadlines while keeping output accurate.

Preferred:

• Experience at a crypto exchange, market maker or structured product issuer.
• Understanding of USDT/USDC settlement, on-chain transfers and basic wallet operations.
• Experience designing or improving structured product systems (Trading/OMS/Risk).
• Directional understanding of Greeks such as delta and vega.
• Knowledge of Python, SQL, VBA or blockchain data analysis tools.

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