Product Operations Manager — Crypto Exchange

MEXC Group; Hong Kong; Vor Ort; HKD 420.000 - 700.000; Vollzeit

Zusammenfassung

MEXC Group, a global cryptocurrency exchange, is looking for a Product Operations professional in Hong Kong to support end-to-end product launches and cross-functional coordination across Product, Engineering, Risk, Compliance, Marketing, and Support teams. This role focuses on ensuring smooth execution of Spot, Futures, Margin, Earn, and related crypto products.

The ideal candidate has 3+ years in product operations or related roles, with a strong analytical mindset and familiarity with crypto

Qualifikationen

• Bachelor's degree in Business, Finance, Economics, Technology, or a related field.
• 3+ years of experience in Product Operations, Product Management, Business Operations, or related roles.
• Experience in cryptocurrency, fintech, financial services, or technology companies is preferred.
• Understanding of cryptocurrency and blockchain technology is highly desirable.
• Familiarity with cryptocurrency exchange products such as Spot, Futures, Margin, Derivatives, Earn, or Wallet products is an advantage.
• Strong analytical and problem-solving skills with good attention to detail.

Aufgaben

• Support the end-to-end operational process for new product and feature launches, from preparation and testing through launch and post-launch monitoring.
• Coordinate with Product Managers, Engineering, Design, Risk, Compliance, Marketing, and Customer Support teams to ensure smooth product execution.
• Monitor product performance, user behaviour, operational metrics, and customer feedback to identify issues and improvement opportunities.
• Support the operational setup and maintenance of exchange products, including Spot, Futures, Margin, Earn, and other crypto-related products where applicable.
• Assist with trading pair listings, product configurations, parameter updates, and other operational activities in accordance with internal procedures.
• Monitor product-related incidents and user issues, coordinate with relevant teams, and support timely resolution.
• Develop and maintain operational SOPs, checklists, workflows, and internal documentation.
• Identify operational inefficiencies and recommend process improvements and automation opportunities.
• Support product testing, UAT, and operational readiness activities before new features or products go live.
• Work with Marketing and Growth teams to support product campaigns, promotions, and user engagement initiatives.
• Analyze product and operational data and prepare regular reports and insights for stakeholders.
• Gather user feedback and market insights and communicate key findings to the Product team.
• Support training and knowledge-sharing initiatives for internal teams regarding product features, rules, and operational processes.

Kenntnisse

Analytical thinking

Cross-functional collaboration

Problem solving

Attention to detail

Ausbildung

Bachelor's degree in Business/Finance/Economics/Technology

Jobbeschreibung

MEXC Group, a global cryptocurrency exchange, is looking for a Product Operations professional in Hong Kong to support end-to-end product launches and cross-functional coordination across Product, Engineering, Risk, Compliance, Marketing, and Support teams. This role focuses on ensuring smooth execution of Spot, Futures, Margin, Earn, and related crypto products.

The ideal candidate has 3+ years in product operations or related roles, with a strong analytical mindset and familiarity with crypto