Product Operations

MEXC; Hong Kong; On-site; HKD 420,000 - 700,000; Full time

Job summary

MEXC Group, a global cryptocurrency exchange, is looking for a Product Operations professional in Hong Kong to support end-to-end product launches and cross-functional coordination across Product, Engineering, Risk, Compliance, Marketing, and Support teams. This role focuses on ensuring smooth execution of Spot, Futures, Margin, Earn, and related crypto products.

The ideal candidate has 3+ years in product operations or related roles, with a strong analytical mindset and familiarity with crypto

Qualifications

• Bachelor's degree in Business, Finance, Economics, Technology, or a related field.
• 3+ years of experience in Product Operations, Product Management, Business Operations, or related roles.
• Experience in cryptocurrency, fintech, financial services, or technology companies is preferred.
• Understanding of cryptocurrency and blockchain technology is highly desirable.
• Familiarity with cryptocurrency exchange products such as Spot, Futures, Margin, Derivatives, Earn, or Wallet products is an advantage.
• Strong analytical and problem-solving skills with good attention to detail.

Responsibilities

• Support the end-to-end operational process for new product and feature launches, from preparation and testing through launch and post-launch monitoring.
• Coordinate with Product Managers, Engineering, Design, Risk, Compliance, Marketing, and Customer Support teams to ensure smooth product execution.
• Monitor product performance, user behaviour, operational metrics, and customer feedback to identify issues and improvement opportunities.
• Support the operational setup and maintenance of exchange products, including Spot, Futures, Margin, Earn, and other crypto-related products where applicable.
• Assist with trading pair listings, product configurations, parameter updates, and other operational activities in accordance with internal procedures.
• Monitor product-related incidents and user issues, coordinate with relevant teams, and support timely resolution.
• Develop and maintain operational SOPs, checklists, workflows, and internal documentation.
• Identify operational inefficiencies and recommend process improvements and automation opportunities.
• Support product testing, UAT, and operational readiness activities before new features or products go live.
• Work with Marketing and Growth teams to support product campaigns, promotions, and user engagement initiatives.
• Analyze product and operational data and prepare regular reports and insights for stakeholders.
• Gather user feedback and market insights and communicate key findings to the Product team.
• Support training and knowledge-sharing initiatives for internal teams regarding product features, rules, and operational processes.

Skills

Analytical thinking

Cross-functional collaboration

Problem solving

Attention to detail

Education

Bachelor's degree in Business/Finance/Economics/Technology

Job description

Founded in 2018, MEXC is a global cryptocurrency exchange serving millions of users worldwide. We are committed to building a secure, efficient, and accessible platform for digital asset trading.

MEXC is known for offering some of the lowest trading fees in the market, deep liquidity across a wide range of assets, and fast access to trending tokens. Our platform provides a comprehensive suite of services including spot trading, derivatives, staking, and other digital asset products designed for both retail and institutional users.

Built on high-performance infrastructure and a user-first philosophy, MEXC delivers fast execution, strong market depth, and a seamless trading experience for global users.

At MEXC, we believe the best platforms are built through constant improvement and open collaboration. We value direct communication, practical thinking, and individuals who take ownership of their ideas. Teams are encouraged to share insights, challenge assumptions, and contribute to how the platform evolves.

As the digital asset industry continues to evolve, we remain focused on innovation, transparency, and global expansion while building a trusted platform for the next generation of financial technology.

Responsibilities

• Support the end-to-end operational process for new product and feature launches, from preparation and testing through launch and post-launch monitoring.
• Coordinate with Product Managers, Engineering, Design, Risk, Compliance, Marketing, and Customer Support teams to ensure smooth product execution.
• Monitor product performance, user behaviour, operational metrics, and customer feedback to identify issues and improvement opportunities.
• Support the operational setup and maintenance of exchange products, including Spot, Futures, Margin, Earn, and other crypto-related products where applicable.
• Assist with trading pair listings, product configurations, parameter updates, and other operational activities in accordance with internal procedures.
• Monitor product-related incidents and user issues, coordinate with relevant teams, and support timely resolution.
• Develop and maintain operational SOPs, checklists, workflows, and internal documentation.
• Identify operational inefficiencies and recommend process improvements and automation opportunities.
• Support product testing, UAT, and operational readiness activities before new features or products go live.
• Work with Marketing and Growth teams to support product campaigns, promotions, and user engagement initiatives.
• Analyze product and operational data and prepare regular reports and insights for stakeholders.
• Gather user feedback and market insights and communicate key findings to the Product team.
• Support training and knowledge-sharing initiatives for internal teams regarding product features, rules, and operational processes.

Requirements

• Bachelor's degree in Business, Finance, Economics, Technology, or a related field.
• 3+ years of experience in Product Operations, Product Management, Business Operations, or related roles.
• Experience in cryptocurrency, fintech, financial services, or technology companies is preferred.
• Understanding of cryptocurrency and blockchain technology is highly desirable.
• Familiarity with cryptocurrency exchange products such as Spot, Futures, Margin, Derivatives, Earn, or Wallet products is an advantage.
• Strong analytical and problem-solving skills with good attention to detail.

Why Join Us

At MEXC, we believe people do their best work when they are trusted with real responsibility and given the freedom to grow.

Ownership & Initiative – We encourage individuals to take initiative, lead projects, and contribute ideas that help shape how we build and improve the platform.

Learning Culture – We regularly organize internal training programs, knowledge-sharing sessions, and learning initiatives where team members can both develop new skills and share their expertise with others.

Ideas That Matter – New ideas are welcomed and discussed openly. Team members have a real voice in shaping which proposals move forward, and meaningful contributions are recognized and rewarded.

Room to Grow – As a rapidly expanding global exchange, roles evolve quickly and individuals often have opportunities to expand their scope and take on greater responsibilities.

Global Collaboration – Work with colleagues across different regions and cultures while contributing to a platform used by millions of users worldwide.