Product Manager / Senior Manager (Digital Wallet / Mobile Payment)

HKT; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

HKT Financial Services, the FinTech division of HKT Group, is seeking an experienced Product Manager to lead end-to-end mobile payments initiatives, align features with business goals and user needs, and drive cross-functional delivery.

You will own market analysis, define requirements, manage UAT, track KPIs, collaborate with IT, vendors, design, and marketing, and mentor a high-performing team in a fast-paced fintech environment in Hong Kong.

Qualifications

• Bachelor's degree in IT, Finance, Computer Science, or related discipline.
• 8+ years' experience in product management, digital, FinTech, or technology environments.
• Strong background in digital banking, e-business, mobile payments, or card schemes.
• Experience in Web3, blockchain, or digital assets is a plus.
• Solid understanding of Agile delivery, UX, and technology development processes.
• Proven success in launching and managing financial products end-to-end.
• Hands-on experience in UAT management and post-implementation reviews.
• Strong knowledge of financial regulations, compliance, and industry trends.
• Excellent analytical, problem-solving, stakeholder management, and communication skills.
• Experience with Agile and analytics tools (e.g., JIRA, Google Analytics).
• Demonstrated people leadership with the ability to coach and develop teams.
• Strong risk management mindset and ability to balance customer experience with business growth.

Responsibilities

• Lead end-to-end product strategy and new features for mobile payments.
• Oversee mobile payment projects ensuring they meet requirements, timelines, and quality standards.
• Define product requirements, evaluate specifications, and lead UAT processes.
• Manage full product lifecycle from ideation to launch and continuous improvement.
• Track KPIs, monitor product performance, and drive enhancements.
• Communicate product strategy and progress to stakeholders and senior management.
• Lead, coach, and develop high-performing teams in a fast-paced fintech environment.

Job description

HKT Financial Services, the FinTech division of HKT Group, oversees a diverse range of service offerings, including mobile payments, merchant services, O2O solutions, digital lending, and more. As a vital component of HKT’s digital ecosystem, we strive to connect consumers and merchants while promoting financial inclusion, innovation, and enhanced customer experience.

In this role, you will be responsible for the end-to-end execution of product strategic initiatives and new features. You will oversee mobile payment-related projects, ensuring they meet business requirements, quality standards, timelines, and dependencies as defined by subject matter experts and relevant business stakeholders.

Your Role:

Launch new product and app functionality initiatives designed to provide optimal features and usability in mobile payment services.

Conduct market analysis to identify trends, customer needs, and competitive insights for product development.

Develop innovative mobile payment solutions aligned with business goals and customer needs.

Champion user-centric design, ensuring intuitive features and seamless customer experiences.

Collaborate with IT, vendors, design, marketing, and control functions to deliver business objectives.

Manage vendor performance and contractual compliance.

Define product requirements, evaluate specifications, and lead end-to-end UAT processes.

Manage the full product lifecycle from ideation to launch, review, and continuous improvement.

Track KPIs, monitor product performance, and drive enhancements.

Communicate product strategy, progress, and outcomes to stakeholders and senior management.

Lead, coach, and develop high-performing teams while fostering accountability and collaboration.

Drive initiatives independently, managing priorities, risks, and delivery in a fast-paced environment.

Identify, assess, and mitigate business, operational, regulatory, and technology risks.

Proactively manage project dependencies, elevate issues, and implement mitigation plans.

Influence stakeholders and drive alignment across cross-functional teams.

To succeed in this role:

Bachelor's degree in IT, Finance, Computer Science, or a related discipline.

8+ years' experience in product management, digital, FinTech, or technology environments.

Strong background in digital banking, e-business, mobile payments, or card schemes.

Experience in Web3, blockchain, or digital assets is a plus.

Solid understanding of Agile delivery, UX, and technology development processes.

Proven success in launching and managing financial products end-to-end.

Hands-on experience in UAT management and post-implementation reviews.

Strong knowledge of financial regulations, compliance, and industry trends.

Excellent analytical, problem-solving, stakeholder management, and communication skills.

Experience with Agile and analytics tools (e.g., JIRA, Google Analytics).

Demonstrated people leadership with the ability to coach and develop teams.

Strong risk management mindset and ability to balance customer experience with business growth.

Able to influence senior stakeholders, navigate ambiguity, and make sound decisions independently.

High level of ownership, accountability, and commitment to continuous improvement.

PCCW Group is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority stake in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated business transformation solutions and has built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, big data analytics, fintech and healthtech services to deepen its relationship with customers.

PCCW Group is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority stake in the HKT Trust and HKT Limited, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated business transformation solutions and has built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, big data analytics, fintech and healthtech services to deepen its relationship with customers.