Process and Quality Specialist

UBS; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

UBS is seeking a Process and Quality Specialist in Hong Kong SAR to act as the KYC SME for CA and MTH queries. You will own end-to-end KYC activities, including renewals, ensuring documentation meets the highest standards and regulatory requirements.

You will support PKR volume management and maintain strong relationships with client advisors for collaborative outcomes. You will work with the KYC Specialist Team and partners to ensure AML/KYC compliance, staying current with regulatory changes

Qualifications

• Banking/finance degree or equivalent is required.
• Strong knowledge of AML/CFT laws and KYC requirements.
• Excellent communication and stakeholder management abilities.
• Proficient IT skills and UBS tools familiarity.
• Experience with KYC in wealth management/Private banking preferred.

Responsibilities

• Be the KYC subject matter expert for CA and MTH queries on complex cases.
• Own end-to-end KYC activities including periodic renewals and document validation.
• Support team to clear PKR volume spikes across (FSO).
• Maintain credibility and good relations with client advisors/market heads for collaborative outcomes.
• Stay current with regulatory changes around KYC and AML.
• Contribute to streamlining and improving KYC processes; provide feedback to Team Lead.

Skills

Banking experience

KYC knowledge

AML/CFT knowledge

Communication skills

IT skills

Cosima/Factiva

AppSuite

Education

Bachelor's degree in banking/finance

Tools

CAWB

CBD

AppSuite

Job description

Key Responsibilities

Are you demanding towards yourself and your job? Are you at your best when interacting with various stakeholders in a demanding environment? Do you like working with

Job Type

Full Time

Job Reference #

340451BR

City

Hong Kong SAR

Key Responsibilities

Are you demanding towards yourself and your job? Are you at your best when interacting with various stakeholders in a demanding environment? Do you like working with

The team

We're looking for a Process and Quality Specialist to:

• be the KYC subject matter expert and specialized practitioner for Client Advisor (CA) and Market Team Head (MTH) queries on complex cases
• own the end-to-end operational KYC activities (including periodic renewals) and validate to ensure that all documentation provided are of the highest quality
• support team members to clear PKR volume spikes across (FSO)

Singapore

• maintenance of credibility and good relationship with client advisors/market team heads

for collaborative outcomes

• expected to stay current with regulatory changes and requirements around client KYC
• actively participate in initiatives that streamline and improve KYC processes, provide feedback, ideas comments to Team Lead to improve and drive processes towards further efficiency. Contribute and play a part in shaping the future of KYC processes and be a change influencer.

You will be working closely with the KYC Specialist Team as well as close partnership with CAs and MTHs to ensure all client records are compliant with Anti- Money Laundering (AML) and Know Your Client (KYC) regulatory standards in a timely fashion.

Your Skills And Experience

• solid banking experience or at least a bachelor's degree in a banking/ finance related discipline and experience in a similar role dealing with wealth management clients and/or supporting client advisors
• solid IT skills, ideally with UBS programs such as CAWB, CBD, etc. as well as willingness to learn new tools and processes
• ability to work accurately and efficiently, with excellent organization and communication skills
• knowledge of relevant AML/CFT laws and guidelines and conversant with our Bank's Compliance Due Diligence (CDD) requirements. Relevant prior KYC experience in private banking environment is required
• strong communication skills and able to relate to colleagues of different seniority
• clear and effective communicator, for report-write ups and providing advice. Able to build credibility and good relationship with client advisors/market team heads for collaborative outcomes
• familiar with tools such as Cosima/Factiva and AppSuite, adaptable and organized with a positive can-do attitude

You're curious to explore how AI can improve how we build, deliver, and optimize workflows. You do this with sound judgment - validating outputs and aligning with policies, risk standards, and ethical use.

About Us

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe. We know that great work is never done alone. That's why we place collaboration at the heart of everything we do. Because together, we're more than ourselves. Want to find out more? Visit ubs.com/careers.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves. We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Contact Details

UBS Business Solutions SA

UBS Recruiting

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.